Access Services Rep 2 (Weekends)

About the role

Baylor Scott & White Health is the largest not-for-profit healthcare system in Texas, promoting the well-being of individuals, families, and communities. Core values include serving faithfully, never settling, working together, and making an impact.

The Access Services Representative 2 collects accurate demographics and insurance information to register patients, verifies insurance benefits, and collects patient financial responsibilities. This role passionately cross-trains and works in all assigned areas, and serves as a mentor or trainer for peers.

Responsibilities

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing
• Knows patient flow processes in each assigned area
• Identifies process improvement opportunities that promote team concepts while improving revenue cycle functions and the patient experience
• Interacts regularly with other areas and departments to provide information on patient delays and schedule changes
• Verifies patient eligibility for insurance coverage and benefit levels for services
• Calculates and collects patient liability due per financial clearance policies for existing or bad debt accounts
• Establishes patient liability and advises patient of deposit requirements per policy
• Negotiates payment arrangements with patients where necessary per policy
• May be responsible for cashiering duties following established policies and procedures (could comprise most responsibilities in the department)
• Assists patients to nursing units by providing directions, personal escort, or medical mobility assistance (e.g., wheelchairs)
• Escalates potential service issues to management when necessary
• Adheres to compliance for order validation, government payor, and patient safety requirements for proper patient identification
• Conducts formal, documented training and serves as a resource to others
• Proactively accepts new responsibilities as identified by leadership
• Performs revenue cycle duties at multiple areas/locations as assigned

Requirements

• 2 years of healthcare or customer service experience (or education equivalency)
• Good listening, interpersonal, and communication skills with professional, pleasant, and respectful telephone etiquette
• Ability to maintain a professional demeanor in stressful and emotional environments, including crime, behavioral health, suffering patients, and life-or-death situations
• High empathy and strong communication with patients and families during trauma, with exceptional customer service skills
• Ability to manage multiple, changing priorities effectively and in an organized manner
• Excellent data entry, numeric, typing, and computer navigational skills
• Basic computer skills and Microsoft Office proficiency

Qualifications

• Education: H.S. Diploma or GED Equivalent
• Experience: 2 Years

Benefits

Benefits are designed to help you live well at every stage of your journey. Offerings may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Belonging

We believe that all people should feel welcomed, valued, and supported.