Access Services Rep 2 (Weekends)

At Baylor Scott & White Health, we promote the well-being of individuals, families, and communities. As the largest not-for-profit healthcare system in Texas, we empower you to live well through our core values: serving faithfully with a joyful heart, constantly striving for better, supporting one another, and making an impact by delivering exceptional experiences.

Benefits

Our benefits are designed to help you live well at every stage of your journey. Offerings may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based on position type and/or level.

About the Role

The Access Services Representative 2 collects accurate demographics and insurance information to register patients, verifies insurance benefits, and collects patient financial responsibilities. This role passionately cross-trains across all assigned areas and serves as a mentor or trainer for peers.

Responsibilities

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
• Understands patient flow processes in each area and identifies process improvement opportunities that promote teamwork, improve revenue cycle functions, and enhance the patient experience.
• Interacts regularly with other areas and departments to provide updates on patient delays and schedule changes.
• Verifies patient eligibility for insurance coverage and benefit levels for services, calculates and collects patient liability due per financial clearance policies, and negotiates payment arrangements where necessary.
• May handle cashiering duties following established policies and procedures, which could constitute a significant portion of responsibilities.
• Assists patients to nursing units by providing directions, personal escort, or mobility assistance (e.g., wheelchairs) and escalates potential service issues to management.
• Adheres to compliance requirements for order validation, government payors, and patient safety, ensuring proper patient identification.
• Conducts formal, documented training and serves as a resource to others.
• Proactively accepts new responsibilities as identified by leadership and performs revenue cycle duties across multiple areas/locations as assigned.

Requirements

• 2 years of healthcare or customer service experience or equivalent education.
• Strong listening, interpersonal, and communication skills with professional, pleasant, and respectful telephone etiquette.
• Ability to maintain professionalism in stressful and emotional environments, including crime, behavioral health, suffering patients, and life-or-death situations.
• High empathy and exceptional customer service skills when interacting with patients and families during trauma.
• Ability to manage multiple, changing priorities in an effective and organized manner.
• Excellent data entry, numeric, typing, and computer navigational skills.
• Basic computer skills and proficiency in Microsoft Office.

Qualifications

• High School Diploma or GED equivalent
• 2 years of relevant experience

We believe that all people should feel welcomed, valued, and supported.