Access Services Rep 2 (M-F 1:45pm -10:15pm)

About the role

Baylor Scott & White Health is the largest not-for-profit healthcare system in Texas, promoting the well-being of individuals, families, and communities. The Access Services Representative 2 collects accurate demographics and insurance information to register patients, verifies insurance benefits, and collects patient financial responsibilities. This role passionately cross-trains and works in all assigned areas, and serves as a mentor or trainer for peers.

Responsibilities

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing
• Knows the patient flow processes in each area
• Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience
• Interacts regularly with other areas and departments to provide information on patient delays and schedule changes
• Verifies patient eligibility for insurance coverage and benefit levels for services
• Calculates and collects patient liability due per financial clearance policies for existing or bad debt accounts
• Establishes patient liability and advises patient of deposit requirements per policy
• Negotiates payment arrangements with patient where necessary per policy
• May be responsible for cashiering duties following established policies and procedures (could take up most of the incumbent's responsibilities in the department)
• Assists patients to nursing units by providing directions, personal escort, or medical mobility assistance, like wheelchairs
• Escalates potential service issues to management when necessary
• Adheres to compliance for order validation, cash policy, government payor, and patient safety requirements for proper patient identification
• Conducts formal, documented training and serves as a resource to others
• Proactively accepts new responsibilities as identified by leadership
• Performs revenue cycle duties at multiple areas/locations as assigned

Requirements

• 2 years of healthcare or customer service experience or education equivalency required
• Proven good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette
• Ability to maintain a professional demeanor in a stressful and emotional environment, including crime, behavioral health, suffering patients, and life or death situations
• High empathy and ability to communicate well with patients and families during trauma, while showing exceptional customer service skills
• Demonstrated ability to manage multiple, changing priorities in an effective and organized manner
• Excellent data entry, numeric, typing and computer navigational skills
• Basic computer skills and Microsoft Office proficiency
• H.S. Diploma or GED Equivalent

Benefits

Benefits may vary based upon position type and/or level. Offerings may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1