Access Services Manager

Job Summary

We are looking for an experienced, team-oriented, customer service-driven individual to manage the day-to-day operational activities of one or more functional library service areas, including satellite locations. The ideal candidate will need to maintain consistent policies, efficient processes, and engaged staff.

Essential Functions

• Develops, recommends, and administers policies, procedures, and processes in support of University library's service operations.
• Manages most complex issues.
• Analyzes data to determine achievement with assigned goals and compliance with rules and regulations.
• Affords assistance in developing library service strategies and priorities.
• Projects budgetary needs and monitors expenditures.
• Led the collection, analysis, documentation, and coordination of library service expenses.
• Oversees the supervision of staff including work allocation, training, promotion, and enforcement of internal procedures and controls, and problem resolution.
• Evaluates performance and recommends staff changes.
• Motivates employees to achieve peak productivity and performance objectives.

Job Duties

• Manage the public service functions of the Library's Circulation Unit (circulation, equipment loans, reserves, stacks, and facilities).
• Hire, train, schedule, supervise, and assess full-time staff (currently 5 people).
• Manage the schedule of the building and the approximately 60 function and student spaces within the building.
• Oversee the maintenance of the facility.
• Prepare and administer the budgets of the unit.
• Develop, interpret, and apply policies, best practices, and procedures for the Unit.
• Attend department and unit meetings, training sessions, and special events.
• Maintain data on unit activities and prepare routine reports.
• Identify and report on recommendations for continuous improvement of the unit's efficiency and effectiveness.
• Participate in Unit and Departmental projects.
• Other duties as assigned.

Required Education and Experience

• Bachelor's degree in related field.
• Three (3) years of experience in library or related field, with one (1) year of experience in a supervisory role.
• Every 15 hours of graduate college coursework beyond a bachelor's degree can be substituted for one (1) year of experience.

Knowledge, Skills, and Abilities

• Ability to cultivate and sustain relationships with diverse populations.
• Strong customer service orientation.
• Ability to organize and prioritize work and oversee multiple ongoing projects simultaneously.
• Excellent attention to detail; ability to maintain high level of quality.
• Demonstrated excellent oral and written communication skills in English; strong interpersonal skills.
• Ability to learn new skills, technology, and computer applications quickly.
• Ability to adapt to new practice and theory.
• Demonstrated experience working well independently and in teams with varied user communities.
• Demonstrated experience with project management.
• Working knowledge of Microsoft Office.

Physical Requirements

• Ability to communicate with others and accurately exchange information.
• Ability to operate a computer and other office equipment including but not limited to phone, printers, copiers, and calculators.
• Ability to remain in a stationary position.
• Ability to move or traverse across campus, within buildings and offices, and/or across external locations.