Access Services and Technology Supervisor

About the role

This position functions as the principal manager of the library’s Access Services unit and technology operations, which includes circulation, reserves, stack maintenance, student employee hiring, resource sharing, and interlibrary loan. It offers a great deal of day-to-day variety and is under the general supervision of the Director of Murphy Library.

Responsibilities

• Serve as a campus resource for copyright and fair use guidance, advising the university community as needed
• Analyze and report on usage and unit statistics
• Coordinate resource-sharing delivery functions with external partners (such as Winding Rivers, SCLS Delivery, etc)
• Manage Access Services function related to Alma and other necessary integrated library software
• Complete installs of new computers for public and staff areas
• Troubleshoot the Library’s desktop and laptop computers and printers in public and staff areas as needed
• Plan, execute, and maintain a cable management program throughout the library for staff and public areas
• Report problematic ITS-managed public computers to ITS
• Install, test, inventory, and troubleshoot Library-related software and licenses
• Maintain an inventory listing of all Library computing equipment
• Perform routine maintenance on scanners and other equipment

Requirements

• Bachelor’s Degree from an accredited institution
• 2+ years of relevant library experience
• Knowledge of a variety of library technology and software applications (such as Alma, ILLiad, etc)
• Team-oriented with record of success in supervising permanent, temporary, and part-time employees
• Administrative and office skills
• Strong computer skills to include knowledge of Microsoft Office Suite or comparable software
• Excellent communication skills (oral and written)
• Commitment to the provision of a high level of customer service, including the use of diplomacy and conflict resolution skills
• Ability to interpret employment policies and procedures
• Ability to set priorities and meet deadlines
• Self-motivated with ability to exercise independent judgment
• Organizational and creative problem-solving skills
• Ability to work effectively in an environment which embraces diversity

Qualifications

• Master’s Degree in associated field
• Professional experience in an academic library
• Knowledge of UW systems and procedures
• Alma Administrator Certification
• Knowledge of copyright and fair use principles

Skills

Not specified

Benefits

$56,000-$58,000 / year to commensurate with experience

Pay

Commensurate with experience

Schedule

Normal working hours Monday-Friday between 7am and 4:30pm

Evening and weekend hours as required