Access Representative-Plastic Surgery and Dermatology

About Us

Mosaic Life Care is a health care system in northwest Missouri. With a vision of transforming community health by being a life-care innovator, Mosaic places the holistic needs of patients first by providing the right care at the right time and place, offering high value and quality health care. Mosaic has a wide array of benefits to meet each employee’s individual needs, designed by listening to people just like you. Perks include concierge services, employee lounge, wellness programs, free covered parking, free on-site and virtual health clinics, and many more.

Responsibilities

• Schedules, reschedules, and cancels patient appointments with Physician and Nurse Practitioner, receptionist, and customer service representative.
• Performs check-in and check-out functions in clinic.
• Enters patient data into computer systems accurately and completely, including patient registration, medical record assignment, and visit creation.
• Communicates with patients regarding appointments, completion of insurance forms, medical releases, and other documentation.
• Prepares release of information and consent forms for patient signature according to applicable statutes, sends requests to other health care providers, and coordinates the receipt of this additional information for physicians and other health care providers.
• Answers phones, makes necessary calls, and acts as a receptionist for patients, visitors, providers, and hospital staff.
• Receives and relays information to providers, nursing personnel, patients, family members, and visitors by acting as a communication liaison.
• Contacts other departments for orders received if STAT or NOW. Assists in scheduling with Ancillary Departments when necessary.
• Assures confidentiality of information regarding patients, hospital personnel, and medical staff.
• Attends departmental meetings/in-services.
• Requests payment, balances receipts for deposit, prepares deposit, and reconciles daily charge tickets.
• Other duties as assigned.

Requirements

• High School Diploma, GED, or HiSET equivalent (Required).
• Associate's Degree or business college certificate (Preferred).
• Computer data entry, customer service, collections, and medical record responsibility experience (Preferred).
• Knowledge of medical terminology (Preferred).
• Must be able to travel between various system facilities and off-site locations as needed (Required).

Skills and Abilities

Essential Technical/Motor Skills

• Inputting data, basic bookkeeping.
• Ability to communicate with all customers, physicians, and caregivers.
• Ability to answer multi telephone lines, type, file, and handle money.

Interpersonal Skills

• Must be courteous.
• Work in a professional, caring manner with internal and external customers.
• Ability to work with interruptions and flexibility in hours and workflow.
• Foster teamwork and promote service and quality in everything.

Essential Physical Requirements

• Regularly required to sit, reach with hands and arms, stand, walk, climb, balance, stoop, kneel, or crouch.
• Must have the ability to lift and/or move up to 10 to 25 pounds.

Essential Mental Abilities

• Comprehend and understand physician orders, medical terminology, and staff requests.
• Follow policy and procedures; disseminate information and/or instructions to the appropriate person(s).
• Prioritize work assignments and follow through to completion.
• Ability to manage stress and remain calm in a fast-paced environment.

Essential Sensory Requirements

• Visual: Read orders, instructions, analyze charts.
• Hearing: Answer telephone, take direction from staff, and respond to inquiries from patients.

Exposure to Hazards

• Electrical output of personal computer, eye and neck strain.