Access Registrar - Main Campus Full-time

Job Summary

Responsible for obtaining accurate, pertinent demographic and insurance information prior to services, thus reducing financial risk of third party denials and delayed collection processes for services both at on and off site facilities. Supports the Frederick Health mission, vision, core values and customer service philosophy and adheres to the Frederick Health Compliance Program, including following all regulatory requirements and the Frederick Health Standards of Behavior.

Essential Functions

• Accurately establishes and investigates problems to produce consistent accurate work demonstrating attention to detail and reflecting well on the organization.
• Demonstrates personal commitment to high quality work and encourages others to have similar standards.
• Communicates effectively and appropriately with all customers, using good judgment as to what to communicate to whom and the best way to get that accomplished.
• Speaks in a clear and credible manner, selecting the right tone for the situation and audience. Listens to others and allows them to make their point, demonstrating excellent customer service at all times.
• Ensures appropriate insurance eligibility and authorizations are present prior to or at the time of services, responsible for the POS collection of patient owed cost sharing amounts, and refers patients to Financial Counselors for Financial Assistance or provides an application, when applicable.
• Takes appropriate actions to ensure cash drawer is cashed out appropriately daily.
• Utilizes information received from oral, written and electronic sources to make effective and appropriate decisions. Provides documentation, if applicable. Demonstrates sound judgement as evidenced by appropriate and timely referral of information. Uses technology to efficiently and effectively manage information. Takes a proactive approach to anticipating and preventing problems.
• Works effectively in a changing environment; displays a positive work attitude; handles multiple demands and priorities. Provides assistance/mentoring to newer employees’ on more problematic accounts to assist with growth and understanding.

Required Knowledge, Skills And Abilities

• Proficiency in the use of computer software, ability to operate a copier, fax machine, 10 key calculator and printer, typing, basic computer navigation skills, general office skills.
• Excellent verbal and written communication skills in order to effectively interact with patients, customers, employees and Senior Leaders.
• Must demonstrate the ability to follow verbal and written instructions.
• Attention to detail, with the ability to analyze and determine the type of data needed to complete various types of patient registration functions.
• Must demonstrate ability to complete multiple tasks simultaneously and work under pressure with minimal supervision.
• Must have the ability to comprehend, apply, and follow all policies and procedures.
• Must have the ability to adapt to an ever changing work environment.

Minimum Education, Training, And Experience

• High School diploma or GED is required.
• One year of customer service experience required.
• One year of Hospital experience in the areas of registration and /or patient accounts or experience in a physician’s office practice preferred.

Physical Requirements

Sedentary - Light Work - Lifting up to 15 pounds on an infrequent basis (less than one lift every three minutes). While work is mostly done sitting, a certain amount of walking or standing is often necessary.

Ergonomic Risk Factors

• Repetition: Repeating the same motion over and over again places stress on the muscles and tendons. The severity of risk depends on how often the action is repeated, the speed of the movement, the required force and muscles involved.

Reporting Relationship

Reports to Supervisor, Patient Access

Care for You as You Care for the CommUNITY

Frederick Health offers a comprehensive and affordable benefits package. Health, Dental and Vision insurance are offered the 1st of the month after 30 days of employment to all employees hired to work at least 20 hours per week and we offer multiple plans to best meet your and your family's needs. Life insurance, Short-Term Income Replacement and Long-Term Disability are employer paid for eligible employees. Frederick Health offers a robust Paid Time Off program for eligible employees. Our 403B retirement plan helps you save for your retirement and includes an employer match to eligible employees. All employees have access to free financial planning sessions. We also offer an educational assistance program to support your education goals as well as an employer paid Employee Assistance Program.

Pay

Pay is based on experience, skills and education. If position is part-time, salary will be pro-rated based on scheduled hours. The pay range may also vary within the stated range based on specialty if applicable. Non-Exempt positions may have shift differential and/or Overtime paid, if applicable. Hourly range: $17.69 - $23.08