Access Operations Specialist- Operations

About the role

We are recruiting for a mission-driven Access Operations Specialist- Operations to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey. Our Values Respect | Belonging | Accountability | Transparency.

Responsibilities

• Supports the operations of the Access Management Team.
• Supports patient access by optimizing scheduling templates within Epic Cadence.
• Responsible for the design, monitoring and maintenance of Epic-based scheduling templates.
• PARTNERS WITH ACCESS TEAM, EPIC CADENCE TEAM, OPERATIONAL LEADERS AND END USERS TO IMPLEMENT CHANGES.
• MONITORS TRENDS TO IMPROVE PATIENT ACCESS.
• Incorporates access-related principles, policies and standards into template design, build and maintenance.
• MONITORS SCHEDULE CHANGE REQUESTS AND WORKS WITH PROVIDERS, CLINIC MANAGERS, SUPERVISORS, AND SCHEDULERS TO IDENTIFY OPPORTUNITIES FOR IMPROVING SCHEDULING PROCESSES AND TEMPLATE UTILIZATION.
• DEVELOPS AND MODIFIES SCHEDULING TEMPLATES TO OPTIMIZE PROVIDER TIME IN CLINIC AND ASSISTS IN ENHANCING PATIENT ACCESS, PROVIDER SCHEDULING RATES, AND PROVIDER PRODUCTIVITY.

Essential Functions

• Maintain and update scheduling templates, including routine and complex scheduling needs (i.e., multiple providers, resources, modalities, and/or multiple appointments scheduled across multiple departments simultaneously).
• Incorporate organizational goals and access standards into provider templates.
• BUILD TEMPLATES FOR NEW PROVIDERS USING ESTABLISHED STANDARDS.
• Maintain version control, documentation, and compliance standards for all template builds, scheduling standards, and approved changes.
• SERVE AS A LIASON TO AMBULATORY DEPARTMENTS, ACTING AS THE PRIMARY POINT OF COORDINATION FOR PROVIDERS AS IT RELATES TO EPIC UTILIZATION AND RESOURCE DESIGN AND DEPLOYMENT.
• MONITOR CLINIC SCHEDULES AND WORK CLOSER WITH ACCESS STAFF TO ENSURE ACCURATE AND EFFICIENT USE OF PROVIDER TIME.
• SERVE AS A LIAISON TO ACCESS MANAGEMENT TEAM, APPOINTMENT CENTER, AND SERVICE LINE ADMINISTRATORS TO IDENTIFY, REVIEW, AND MAKE RECOMMENDATIONS REGARDING SCHEDULING TEMPLATE ENHANCEMENTS.
• TRUBleshoot AND RESOLVE TEMPLATE-RELATED ISSUES IN COORDINATION WITH IT, THE APPOINTMENT CENTER, AND CLINIC OPERATIONS.
• RESPOND QUICKLY TO URGENT TEMPLATE ADJUSTMENTS AND TRUBleshoot ISSUES; ESCALATE CROSS-APPLICATION CONCERNS AS NEEDED.
• COLLABORATE WITH ACCESS OPERATIONS ANALYST TO TRANSLATE RECOMMENDATIONS INTO SYSTEM CHANGES.
• TEST AND VALIDATE SCHEDULING TEMPLATES TO ENSURE INTEGRITY, USABILITY, AND COMPLIANCE WITH ORGANIZATIONAL STANDARDS, POLICIES, AND PROCEDURES (60%).

Data, Analytics and Reporting

• PULL AND ANALYZE EPIC REPORTS TO IDENTIFY PATIENT ACCESS TRENDS AND ANALYZE TEMPLATE PERFORMANCE (E.G., UTILIZATION, FILL RATES, SUPPLY-DEMAND BALANCE).
• USE REPORTING TOOLS TO DEVELOP RECOMMENDATIONS TO IMPROVE ACCESS BASED ON DATA INSIGHTS.
• MONITOR METRICS TO IDENTIFY INEFFICIENCIES, GAPS, AND OPPORTUNITIES FOR IMPROVEMENT IN SCHEDULING TEMPLATES.
• MONITOR RESOURCE AND PROVIDER TEMPLATES AND RECOMMEND OPPORTUNITIES FOR IMPROVEMENT (20%).

Training

• SUPPORTS TRAINING AND SUPPORT TO END USERS ON TEMPLATE FUNCTIONALITY AND WORKflows.
• SUPPORTS TRAINING FOR IMPLEMENTATION OF CHANGES TO TEMPLATES AND PATIENT ACCESS PROCESSES (20%).

Education

• High School Diploma or GED Required.
• Work Experience: 1-3 years 1 years of experience using Epic EHR system Required.
• 1-3 years 1 years of Epic scheduling template build and maintenance experience Required.
• 1-3 years 1 years of healthcare operations support Required.

Knowledge, Skills and Abilities

• Ability to adapt in an evolving technical environment; identifies and validates the appropriate solution to meet various needs.
• Demonstrated fluency in scheduling template build, maintenance and troubleshooting.
• Demonstrated understanding of Epic EHR technologies and workflows (e.g., Cadence, Referrals, MyChart).
• Understands the Epic system capabilities, and limitations in supporting various workflow and process requirements of the enterprise.
• Demonstrates strong ability to identify, analyze, and solve problems.
• Exceptional organizational skills with an ability to handle multiple efforts of varying priority.
• Ability to act as a resource to staff for operational and administrative questions.
• Proficient in Microsoft office suite.

Shift Work Type

Regular

Salary

$67,000.00 - $100,500.00 / yr

Benefits

• Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays.
• 100% paid parental leave up to 6 weeks.
• Immediate eligibility for retirement plans with employer contribution up to 9.5%.
• Comprehensive medical, dental, vision plans in addition to employer paid disability and life insurance.
• Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center.
• Free RTD EcoPass (public transportation).
• Childcare discount programs & exclusive perks on large brands, travel, and more.
• Tuition reimbursement & assistance.
• Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways.
• Professional clinical advancement program & shared governance.
• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer+ free student loan coaching and assistance navigating the PSLF program.
• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer.

About Denver Health

Denver Health is an integrated, high-quality academic healthcare system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation. As Colorado’s primary, and essential, safety-net healthcare system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year. Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer. Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.