Access Navigator - Radiology

Job Summary

We are seeking a dedicated individual to manage high-end access navigation and provide exceptional customer service. This role involves managing referrals via electronic work queues and phone capabilities, collaborating with various departments, and supporting both patients and providers.

Responsibilities

• Direct outreach to targeted patients and schedule appointments as requested, while partnering with internal departments and leaders to manage access.
• Manage and coordinate referrals via online work queues.
• Provide excellent customer service and access navigation support to both patients and providers via web tools.
• Develop and maintain organized record keeping systems as needed to facilitate the flow and retrieval of information.
• Work collaboratively with clinical departments to meet the needs of patients.
• Perform other related duties as required.

Requirements

• Computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Proficient with Windows-style applications, various software packages specific to role, and keyboard.
• Strong interpersonal skills.
• Good time management skills.
• Ability to work collaboratively with various departments.
• Ability to exercise sound judgment in handling difficult/escalated situations.

Qualifications

• Education: High School diploma or equivalent.
• Preferred: Bachelor's degree.
• Additional degrees, business training experience, and/or certifications may be combined to meet minimum qualifications.
• Experience: 2 years’ experience in appointment scheduling, customer service, or related field.