Access Navigator- OLG Access to Care- Full Time

About the role

Exceptional care starts with exceptional people. For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

Responsibilities

• Manages high-end access navigation (referral management) services for key areas while providing exceptional customer service.
• Provides access navigation support through referral management via electronic work queues and phone capabilities.
• Works collaboratively with resources such as the Regional Referral Center and/or Clinic Concierge.
• Performs direct outreach to targeted patients and schedules appointments as requested, while partnering with internal departments and leaders to manage access.
• Manages and coordinates referrals via online work queues.
• Provides excellent customer service and access navigation support to both patients and providers via web tools.
• Develops and maintains organized record keeping systems as needed to facilitate the flow and retrieval of information.
• Works collaboratively with clinical departments to meet the needs of patients.
• Performs other related duties as required.

Requirements

• Education: High school diploma or equivalent; bachelor’s degree preferred. Additional degrees, business training experience and/or certifications may be combined to meet minimum qualifications.
• Experience: 2 years’ experience in appointment scheduling, customer service, or a related field.

Skills

• Computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills; ability to present information clearly and professionally.
• Proficiency with Windows‑style applications and various role‑specific software packages; keyboard proficiency.
• Strong interpersonal skills.
• Good time management skills.
• Ability to work collaboratively with various departments.
• Ability to exercise sound judgment in handling difficult or escalated situations.