Access Coordinator III - Freeway Clinic

Institution: University of Arkansas for Medical Sciences (UAMS)

About the role

The Freeway Medical Clinic Access Coordinator III works under supervision to function as a patient resource for all scheduling and billing questions and to facilitate comprehensive patient data collections, timely and accurate billing, prompt collections of payment for services rendered, and scheduling coordination and conflict resolution. This position must be able to perform all duties of the Access Coordinator I & II level and performs other duties to support patient care activities as needed.

Responsibilities

• Schedules, reschedules, and coordinates appointments using hospital systems by performing visit notifications of patients.
• Collects co-pays, deductibles, and/or payments for patient accounts.
• Conducts pre-registration as needed, inputs and/or updates accurate patient information.
• Conducts insurance verification and benefits explanation by running eligibility on patients.
• Requests outside records and gathers outside medical records from referrals; files patient charts as needed.
• Assists other teams as needed.
• Meets, greets, and assists the public, and answers telephones in a professional and friendly manner.
• Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements.
• Consistently utilizes communication devices and keeps accurate records as required.
• Demonstrates effective service recovery skills.
• Attends required hours of training and/or in-services.
• Attends staff meetings and participates in the orientation and/or training of new staff.
• Participates in annual educational needs and assessments.
• Maintains required job skill competencies and completes skill assessments annually.
• Completes and maintains documentation of continuing education hours annually.

Requirements

• High School Diploma or GED
• Three (3) years of customer service experience, preferably in registration, billing, or scheduling in a healthcare environment
• Good communication skills, computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers and scanners
• Excellent customer service skills
• Knowledge in basic medical terminology

Preferred Qualifications

• CHAA Certification
• Bachelor’s degree

Physical Requirements

• Stand: Frequently
• Sit: Frequently
• Walk: Occasionally
• Bend, crawl, crouch, kneel, stoop or reach overhead: Frequently
• Lift and carry weight: 25 lbs
• Push and pull weight: 25 lbs
• Use hands to touch, handle or feel: Frequently
• Talk: Continuously
• Hear: Continuously
• Taste or smell: Occasionally
• Read, concentrate, think analytically: Continuously

Pay

$17.72 per hour

Benefits

• Medical, Dental, and Vision plans available for qualifying staff and family
• Holiday, Vacation, and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy