Access Coordinator II - Neurosciences

Summary of Job Duties

The Access Coordinator works under supervision and provides comprehensive support for the patient care activities. This position may meet, greet, and assists the public, answer telephones and/or may coordinate appointments, referrals, consults, tests and/or procedures, check-in and registers patients, check-out patients, and collects payments and issues receipts, verifies insurance coverage and responds appropriately to the requirements of third-party payers.

Qualifications

• Minimum Qualifications: High School Diploma/GED plus 2 years' customer service or healthcare experience. Must be able to perform all duties of the Access Coordinator I and II level. Basic proficiency with computers and data entry (MS Office preferred).
• PREFERRED QUALIFICATIONS: Certified Health-care Access Associate (CHAA) Certification, Experience with external radiology testing, Knowledge with CPT codes and/or medical terminology, Three (3) years of experience in registration, billing, or scheduling in a health-care environment.

Job Requirements

• Schedule patient appointments, follow-ups, imaging (MRI, CT), and diagnostic tests.
• Cook with pre-op and post-op visits for neurosurgery or other procedures.
• Work with providers to manage complex care plans across specialties (neurology, radiology, physical therapy, etc.).
• Verify patient insurance coverage and eligibility.
• Obtain prior authorizations for procedures, imaging, or specialist referrals.
• Communicate with insurance companies and patients regarding coverage issues or delays.
• Serve as a liaison between patients, families, and clinical teams.
• Provide patients with instructions related to appointments, procedures, or referrals.

Salary Information

$16.88 - hr

Required Documents to Apply

• List of three Professional References (name, email, business title), Resume

Optional Documents

• Proof of Veteran Status

Special Instructions to Applicants

To apply for the position, please click the Apply link/button. All application materials must be uploaded to the University of Arkansas System Career Site . Please do not send to listed recruitment contact. Pre-employment Screening Requirements: This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification).

Benefits Eligible

Yes