Access Coordinator II

About the role

To promote patient and physician satisfaction through proactive patient access activities. Collaborates with physicians/offices, patients, and interdepartmental staff to ensure a seamless delivery of patient care and appropriate fiscal management of the encounter.

Schedule

Monday–Friday, 12:30 PM–9:00 PM. No weekends or holidays.

Responsibilities

• Performs daily operational activities (registration/verification) to accurately and efficiently manage patient encounters.
• Registers encounters to meet the clinical and fiscal needs of the patient and institution.
• Determines and collects pre-service or point-of-service payments in assigned outpatient, inpatient, emergency department, or call center settings; may include past-due balances.
• Educates patients on financial responsibility according to their benefit plan and presents payment-plan or financial-assistance options as needed.
• Maintains a working knowledge of third-party specifics relative to area of practice.
• Coordinates patient care activities with insurance companies, care managers, and physician office staff to minimize financial risk and maximize delivery of care.
• Performs assigned work safely, adhering to established safety rules and practices; reports unsafe conditions or violations.

Requirements

• Associate degree in a business or medical-related field preferred.
• Two years of experience in a medical, financial, or marketing institution preferred.
• Previous insurance or third-party experience preferred.
• Ability to manage multiple software/websites simultaneously.
• An equivalent combination of education and experience may be substituted.

Skills

• Prioritization and organization.
• Critical thinking and problem-solving.
• Quality work with minimal errors.
• Follows written and verbal direction.
• Adapts to change, pressure, and multiple concurrent responsibilities.
• Effective oral, written, and electronic communication.
• Exhibits organizational core values and patient-focused customer service.
• Works as a team member and/or independently within guidelines.
• Trains and orients others in an efficient and effective manner.

Special Requirements

Onsite caregivers at Christiana, Union & Wilmington Hospitals and Outpatient Imaging sites must be able to travel and work at any site depending on department needs.

Pay

Hourly pay range: $19.84 – $29.76. The actual salary offered within this range will depend on individual factors including skills, relevant experience, and qualifications.

Benefits

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, and an employee assistance program. Learn more about benefits for eligible positions.