Access Coordinator II – Admissions/HOD/Emergency Department

Summary of Job Duties

This posting will fill positions at various areas, including Admissions, One Day Surgery, HOD or Emergency Department. Final clinic assignment will be determined by the department manager based on operational needs and position availability.

Shifts vary including days, evening, nights, and weekends

Qualifications

• Minimum Qualifications: High school diploma/GED Two (2) years of customer service or healthcare experience Basic proficiency with computers (preferably MS Office) Excellent telephone etiquette skills General knowledge of office machines including printers and scanners
• Preferred Qualifications: Call center experience Experience in registration, billing, or scheduling in a healthcare environment Knowledge of basic medical terminology

Job Requirements

• Schedules, reschedules, coordinates and cancels appointments using the hospital system; conducts pre-registration as needed
• Inputs and/or updates accurate patient information Creates new patient charts and accesses systems for orders as appropriate Conducts insurance verification and benefit explanation by running eligibility on patients, requests outside records, and gathers outside medical records from referrals as needed
• Meets, greets, and assists the public, answers telephones in a professional and friendly manner Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements Consistently utilizes communication devices and keeps accurate records as required Demonstrates effective service recovery skills Attends required hours of training and/or in-services Participates in annual educational needs and assessment Maintains required job skill competencies and completes skill assessment annually Completes and maintains documentation of continuing education hours annually Performs other duties as assigned

Physical Requirements

• Stand: Frequently Sit: Continuously Walk: Occasionally Bend, crawl, crouch, kneel, stoop or reach overhead: Frequently Lift and carry weight: 25 lbs Push and pull weight: 25 lbs Use hands to touch, handle or feel: Frequently Talk: Continuously Hear: Continuously Taste or smell: Occasionally Read, concentrate, think analytically: Continuously Physical Environment: Inside Medical Facility Environment

Salary Information

$17.23/hr

Required Documents to Apply

• Resume

Optional Documents

Special Instructions to Applicants: Recruitment Contact Information: Please contact askrecruitment@uams.edu for any recruiting related questions. All application materials must be uploaded to the University of Arkansas System Career Site Please do not send to listed recruitment contact. Pre-employment Screening Requirements: This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. Constant Physical Activity: Frequent Physical Activity: Occasional Physical Activity

Benefits Eligible

Yes