Access Control Technician

Key Areas of Responsibility

The Access Control Technician position is an integral part of the business and key to the growth of the company. All Access Control Technicians must have the ability to work well in a high-paced working environment and function effectively both as part of the team and independently.

Responsibilities

• Minimum of 2 years experience in technical hands-on field experience in security solutions, access control, door hardware, and other skilled trades.
• Inspect, install, and service all basic and complex commercial and residential access and video systems.
• Perform advanced, complex troubleshooting and repair functions for commercial and residential access and video systems, including programming, cleaning detectors, testing controls and peripheral devices, mounting and replacing equipment, running cable, etc.
• Instruct customers in access and video systems operation by recommending ways to use additional features and capabilities of system installations.
• Respond to customer questions and requests.
• Recommend corrective services to address customer complaints.
• Diffuse difficult and complex customer issues.
• Build and maintain working relations with the sales staff.
• Define the scope of add-ons and change orders, seek customer approval, and complete required paperwork.
• Perform site visits with sales consultants for existing or potential clients.
• Take responsibility for the project from first walk-through to final sign-off and hand-offs to service.
• Maintain accurate records of all inspections, service calls, and troubleshooting, including documentation and updating paperwork.
• Perform other duties as required by management.

Nice to Have

• Experience with the following systems is useful but not all required:
  • Access Control: Avigilon ACM, OpenPath / Avigilon Alta, Lenel, Brivo, PDK, ButterflyMX, Latch
  • CCTV: Avigilon
  • Lock Hardware: HES, Rutherford, Schlage, Allegion Brands, Assa Brands, SDC Controls, Lock Retrofit Kits, Magnetic Locks, Electrified Trim Sets, Electrified Crash Bars, Electrified Strikes, Electrified Handsets, Schlage NDE

Physical Requirements

• Ability to fluently understand, speak, and write English.
• Ability to push, pull, and lift at least 50 lbs.
• Ability to kneel, crouch, and stoop.
• Ability to reach above and below the shoulders.
• Ability to use hands and fingers to grasp, twist, and pull.
• Ability to climb a ladder and work above ground.
• Ability to withstand external weather conditions year-round.

Benefits

• Competitive wages
• Tools provided
• Uniforms provided
• Company vehicle
• Paid training
• Flexibility
• Career advancement opportunities
• Growing industry
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance