Access Control Coordinator - Security (Part-Time)

About the role

The Access Control Coordinator plays a pivotal role in ensuring the safety and security of Sea Island Resort and the Sea Island community. This role requires a high level of attention to detail, exceptional organizational skills, and a commitment to providing outstanding customer service. Success in this position requires strong communication and customer service skills, sound judgment, adaptability, and a proactive approach to problem solving. The successful candidate demonstrates professionalism, accountability, and a commitment to confidentiality while building positive relationships across departments, exercising strong time management skills, and consistently delivering reliable, high-quality support to both internal and external customers.

Responsibilities

• Oversee the physical security access control systems, ensuring that all ingress and egress points are secure and efficiently maintained.
• Meticulously create, distribute, track, and log various access passes and decals for contractors, members, residents, vendors, and guests.
• Facilitate group access for off-property guests, contributing to the overall security and hospitality of Sea Island.
• Verify the identity and credentials of individuals requesting access.
• Coordinate with various departments for events and activities.
• Maintain and update the access control database.
• Assist with the management of the Sea Island Main Gate as needed.
• Ensure compliance with company policies and procedures related to access control.
• Coordinate with key stakeholders including the leadership team of each vertical (Spa, Golf, Food and Beverage, etc.).
• Maintain a thorough knowledge of current services, amenities, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area.
• Help resolve any service issues that arise in a timely and positive way, following up as needed.
• Act to promptly resolve any concerns when requested by leadership, coordinating necessary efforts through the appropriate departments and consistently follow-up to ensure resolution.
• Be willing to help with other areas or duties as requested.

Qualifications & Skills

• Highly organized, dependable, and detail-oriented, with the ability to manage multiple priorities while maintaining accuracy in a fast-paced environment.
• Strong communication and customer service skills.
• Sound judgment and adaptability.
• Proactive approach to problem solving.
• Professionalism, accountability, and commitment to confidentiality.
• Ability to build positive relationships across departments.
• Strong time management skills.
• Consistently uphold and ensure compliance with departmental procedures, including standards for safety, quality, timing, attendance, and appearance.
• Generous with support and proactive in aiding when needed.