Access Control and CCTV Technician (copy)

About the role

We are seeking a dedicated Field Service Technician II to serve our clients in the Ohio market. This role carries all essential responsibilities of a Level 1 installer while requiring advanced skills, training, certifications, and leadership abilities to lead installation teams effectively. Responsibilities include expertly configuring and programming devices and management platforms, overseeing system commissioning, and delivering basic operations-level customer training.

Responsibilities

• Execute all Level I installer roles and responsibilities per comprehensive documentation to uphold the highest standards of installation and service
• Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates aligned with assignments
• Exhibit deep understanding of project scopes and service expectations, taking full accountability for assigned tasks and consistently delivering outstanding results
• Assume leadership responsibilities by delegating tasks within team capabilities, fostering a collaborative environment that encourages growth and productivity
• When leading a team, mentor Level 1 installers, maintain high standards, and actively seek their feedback for continuous improvement
• Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed to ensure seamless project execution
• Showcase expertise in working with nurse call systems, card access systems, and video surveillance products to contribute to the successful implementation of diverse projects
• Pursue ongoing professional development opportunities with a focus on leadership and communication skills to further enhance contribution to the team
• Perform Factory Authorized Testing (FAT) of products before installation to ensure all systems meet the highest quality and performance standards
• Demonstrate proficiency in system configuration and successful commissioning of systems, providing clients with reliable and fully operational solutions
• Embrace flexibility by accepting additional job duties as assigned in the course of business operations

Qualifications

• Minimum 2 years in a previous construction trade
• Advanced knowledge of electricity (high and/or low voltage)
• Hands-on/field experience from previous work
• Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc.)
• Ability to identify and use common low voltage cabling
• Working knowledge of basic IT networking, configurations, and IP addressing
• Ability to read architectural drawings
• Team management/supervisor experience
• Previous experience completing projects within scope
• Previous experience with service ticketing processes
• Any previous knowledge in fire, CCTV, intrusion, emergency nurse call systems
• Excellent communication skills
• Valid US Driver’s license

About K Group Companies

K Group is a locally owned and operated technology service provider established in Grand Rapids, MI in 1980. We serve clients across the United States with a focus on our home state of Michigan. Our expertise spans a wide spectrum of technologies and services, delivering exceptional solutions at the highest level of quality. Our culture is rooted in excellence and creativity, dedicated to fostering collaboration, innovation, and inclusivity.

Why Work Here

“Great, focused, team environment.” For more than 40 years, K Group Companies has been one of West Michigan’s premier technology providers. From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community. As a local, 3rd generation family-owned business, we pride ourselves in reliable, intentional, and committed relationships with our customers—and each other! Whether we are helping customers secure their environment, competing at Mario Kart in our Team Zone arcade, or grabbing lunch at our local BBQ restaurant, we delight in collaboration and making a difference as a team. We truly believe that we are better together!

Compensation and Benefits

• Competitive base salary based on experience
• Bonus and commission programs
• Paid Time Off (PTO)
• Volunteer Paid Time Off (VTO)
• 100% employer paid family health insurance premium
• 100% employer paid disability insurance
• 100% employer paid dental & vision insurance
• 401k with Safe Harbor contributions from company annually
• Profit sharing opportunities