Access Control and CCTV Technician (copy)

Overview

We are seeking a dedicated Field Service Technician II to serve clients in the West Chester, Ohio area. This role requires advanced skills, training, certifications, and leadership abilities to lead installation teams effectively. Responsibilities include configuring and programming devices, overseeing system commissioning, and delivering customer training at a basic operations level.

Responsibilities

• Execute all Level I installer roles and responsibilities while following comprehensive documentation to uphold high standards of installation and service
• Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates
• Exhibit a deep understanding of project scopes and service expectations, taking full accountability for assigned tasks and delivering outstanding results
• Assume leadership responsibilities by delegating tasks within the team’s capabilities and fostering a collaborative environment that encourages growth and productivity
• Mentor Level 1 installers when leading a team, maintaining high standards, and actively seeking their feedback for continuous improvement
• Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed
• Showcase expertise in working with nurse call systems, card access systems, and video surveillance products
• Pursue ongoing professional development opportunities, with a focus on leadership and communication skills
• Perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet the highest quality and performance standards
• Demonstrate proficiency in system configuration and the successful commissioning of systems
• Accept additional job duties as assigned to enrich the dynamics of the role

Qualifications

• Minimum 2 years in a previous construction trade
• Advanced knowledge of electricity (high and/or low voltage)
• Hands-on/field experience from previous work experience
• Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc.)
• Ability to identify and use common low voltage cabling
• Working knowledge of basic IT networking, configurations, and IP addressing
• Ability to read architectural drawings
• Team management/supervisor experience
• Previous experience completing projects within scope
• Previous experience with service ticketing processes
• Required 1+ year of previous knowledge in fire, CCTV, intrusion, emergency nurse call systems
• Excellent communication skills
• Valid US Driver’s license

About K Group Companies

K Group Companies is a locally owned technology services provider headquartered in Grand Rapids, Michigan, with a history dating back to 1980. We support customers across the United States by delivering innovative, high-quality technology solutions in managed IT, physical security, and integrated services. As a third-generation, family-owned business, we’ve built our reputation on long-term relationships, trusted expertise, and a commitment to doing things the right way—for our customers and for each other.

Why K Group Companies?

At K Group Companies, culture is built on long-standing relationships, both with our customers and with each other. Our team is made up of people who take pride in solving problems, supporting one another, and delivering work that reflects the standards we’ve built our reputation on. Whether it’s designing secure environments for customers, supporting critical IT infrastructure, or collaborating across teams, we operate as one organization working toward shared success. We also believe work should be fulfilling and enjoyable.

What you can expect here

• A family-owned company with deep roots in West Michigan
• A trusted advisor culture built over 40+ years of relationships
• The opportunity to work across diverse, real-world technology environments
• A team-oriented culture grounded in accountability, collaboration, and pride in workmanship
• A workplace where people genuinely know and support each other

Compensation & Benefits

• Competitive base salary based on experience
• Performance-based bonus and commission opportunities
• Generous Paid Time Off (PTO)
• Volunteer Paid Time Off (VTO) to give back to your community
• 100% employer-paid medical, dental, vision, and disability coverage for employees and their families
• 401(k) with Safe Harbor contributions from the company annually
• Profit sharing opportunities tied to company success