Access Control and CCTV Technician

Overview

We are seeking a dedicated Field Service Technician II to serve clients in the Blue Ash, Ohio area. This role carries essential Level I installer responsibilities while demonstrating advanced skills, training, certifications, and leadership abilities to lead installation teams. Responsibilities include configuring and programming devices and management platforms, overseeing system commissioning, and delivering basic operations-level customer training. The position ensures seamless installation execution and maintains high customer satisfaction standards.

Responsibilities

• Execute all Level I installer roles and responsibilities per comprehensive documentation to uphold installation and service standards
• Demonstrate exceptional organizational skills in managing project and service tickets, ensuring streamlined interactions and prompt updates aligned with assignments
• Exhibit a deep understanding of project scopes and service expectations, taking full accountability for assigned tasks and consistently delivering outstanding results
• Assume leadership responsibilities by delegating tasks within team capabilities, fostering a collaborative environment that encourages growth and productivity
• When leading a team, mentor Level 1 installers, maintain high standards, and actively seek their feedback for continuous improvement
• Establish and maintain regular, effective communication with Project Delivery Coordinators, Project Managers, and customers as needed to ensure seamless project execution
• Showcase expertise in nurse call systems, card access systems, and video surveillance products to contribute to diverse project implementations
• Pursue ongoing professional development opportunities, with a focus on leadership and communication skills, to enhance team contribution
• Perform Factory Authorized Testing (FAT) of products before installation to ensure systems meet the highest quality and performance standards
• Demonstrate proficiency in system configuration and successful commissioning of systems, providing clients with reliable, fully operational solutions
• Embrace role flexibility by accepting additional job duties as assigned in the course of business operations

Qualifications

• Minimum 2 years in a previous construction trade
• Advanced knowledge of electricity (high and/or low voltage)
• Hands-on field experience from prior work
• Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc.)
• Ability to identify and use common low voltage cabling
• Working knowledge of basic IT networking, configurations, and IP addressing
• Ability to read architectural drawings
• Team management/supervisor experience
• Experience completing projects within scope
• Experience with service ticketing processes
• Minimum 1 year of prior knowledge in fire, CCTV, intrusion, and emergency nurse call systems
• Excellent communication skills
• Valid US driver’s license

About K Group Companies

K Group Companies is a locally owned technology services provider headquartered in Grand Rapids, Michigan, with a history dating back to 1980. While rooted in West Michigan, we support customers across the United States by delivering innovative, high-quality technology solutions in managed IT, physical security, and integrated services. As a third-generation, family-owned business, we’ve built our reputation on long-term relationships, trusted expertise, and a commitment to doing things the right way—for our customers and for each other. We believe great work happens when people feel connected to their purpose, their team, and their growth.

Why K Group Companies?

At K Group Companies, culture is built on long-standing relationships with customers and team members. Our team takes pride in solving problems, supporting one another, and delivering work that reflects our reputation. Whether designing secure environments, supporting critical IT infrastructure, or collaborating across teams, we operate as one organization working toward shared success. We value connection and teamwork alongside technical excellence, from friendly gaming competitions in our Team Zone arcade to team lunches in the community.

What you can expect here

• A family-owned company with deep roots in West Michigan
• A trusted advisor culture built over 40+ years of relationships
• The opportunity to work across diverse, real-world technology environments
• A team-oriented culture grounded in accountability, collaboration, and pride in workmanship
• A workplace where people genuinely know and support each other

Compensation & Benefits

• Competitive base salary based on experience
• Performance-based bonus and commission opportunities
• Generous Paid Time Off (PTO)
• Volunteer Paid Time Off (VTO) to give back to your community
• 100% employer-paid medical, dental, vision, and disability coverage for employees and their families
• 401(k) with Safe Harbor contributions from the company annually
• Profit sharing opportunities tied to company success