Access Control and CCTV Technician

About the role

We are seeking a dedicated Field Service Technician II to join our team and serve our clients in the Minneapolis, Minnesota area. The Field Service Technician Level II will demonstrate advanced skills, training, certifications, and leadership abilities necessary to lead installation teams effectively. This role encompasses expertly configuring and programming a wide range of devices and management platforms, overseeing system commissioning, and delivering comprehensive customer training at a basic operations level. The position ensures the seamless execution of installations and maintains high standards of customer satisfaction.

Responsibilities

• Execute all Level I installer roles and responsibilities, following comprehensive documentation to uphold the highest standards of installation and service.
• Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments.
• Exhibit a deep understanding of project scopes and service expectations, taking full accountability for assigned tasks, and consistently delivering outstanding results.
• Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment that encourages growth and productivity.
• When leading a team, mentor Level 1 installers, maintain high standards, and actively seek their feedback for continuous improvement.
• Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution.
• Showcase expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to the successful implementation of diverse projects.
• Pursue ongoing professional development opportunities, with a focus on leadership and communication skills, to further enhance contribution to the team.
• Skillfully perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet the highest quality and performance standards.
• Demonstrate proficiency in system configuration and the successful commissioning of systems, providing clients with reliable and fully operational solutions.
• Embrace flexibility by willingly accepting additional job duties that may be assigned in the course of business operations.

Requirements

• Minimum 1 year of experience in a previous construction trade.
• Advanced knowledge of electricity (high and/or low voltage).
• Hands-on/field experience from previous work.
• Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc.).
• Ability to identify and use common low voltage cabling.
• Working knowledge of basic IT networking, configurations, and IP addressing.
• Ability to read architectural drawings.
• Team management/supervisor experience.
• Previous experience completing projects within scope.
• Previous experience with service ticketing processes.
• Required 1+ year of previous knowledge in fire, CCTV, intrusion, or emergency nurse call systems.
• Excellent communication skills.
• Valid US Driver’s license.

About K Group Companies

K Group Companies is a locally owned technology services provider headquartered in Grand Rapids, Michigan, with a proud history dating back to 1980. While rooted in West Michigan, we support customers across the United States by delivering innovative, high-quality technology solutions across managed IT, physical security, and integrated services. As a third-generation, family-owned business, we’ve built our reputation on long-term relationships, trusted expertise, and a commitment to doing things the right way—for our customers and for each other.

We believe great work happens when people feel connected to their purpose, their team, and their growth. Our culture is built on long-standing relationships, both with our customers and with each other. Our team takes pride in solving problems, supporting one another, and delivering work that reflects the standards we’ve built our reputation on. Whether designing secure environments, supporting critical IT infrastructure, or collaborating across teams, we operate as one organization working toward shared success.

We value connection and teamwork just as much as technical excellence. From friendly gaming competitions in our Team Zone arcade to grabbing lunch together in the community, we foster a workplace where people genuinely know and support each other.

Benefits

• Competitive base salary based on experience.
• Performance-based bonus and commission opportunities.
• Generous Paid Time Off (PTO).
• Volunteer Paid Time Off (VTO) to give back to your community.
• 100% employer-paid medical, dental, vision, and disability coverage for employees and their families.
• 401(k) with Safe Harbor contributions from the company annually.
• Profit sharing opportunities tied to company success.