Access Control and CCTV Technician

K Group is a locally owned and operated group of technology companies established in 1980 and located in Grand Rapids, MI. We serve clients across the United States with a strong focus on Michigan, delivering exceptional technology solutions.

About the role

The Field Service Technician Level II will perform all Level I installer duties while also demonstrating advanced skills, training, certifications, and leadership abilities to lead installation teams. Responsibilities include expertly configuring and programming devices and management platforms, overseeing system commissioning, and delivering comprehensive customer training at a basic operations level.

Responsibilities

• Execute all Level 1 installer roles and responsibilities, following comprehensive documentation to uphold installation and service standards
• Organize project and service tickets efficiently, ensuring streamlined interaction and prompt updates
• Demonstrate deep understanding of project scopes and service expectations, taking full accountability for assigned tasks
• Lead teams by delegating tasks, fostering collaboration, and mentoring Level 1 installers
• Maintain regular communication with Project Delivery Coordinators, Project Managers, and customers
• Exhibit expertise in nurse call systems, card access systems, and video surveillance products
• Pursue ongoing professional development, focusing on leadership and communication skills
• Perform Factory Authorized Testing (FAT) of products before installation to ensure quality and performance
• Configure and commission systems, providing clients with fully operational solutions
• Accept additional job duties as assigned to support business operations

Requirements

• Minimum 2 years of experience in a previous construction trade
• Advanced knowledge of high and/or low voltage electricity
• Hands-on/field experience from previous work
• Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc.)
• Ability to identify and use common low voltage cabling
• Working knowledge of basic IT networking, configurations, and IP addressing
• Ability to read architectural drawings
• Team management or supervisor experience
• Experience completing projects within scope and with service ticketing processes
• Knowledge of fire, CCTV, intrusion, or emergency nurse call systems is a plus
• Excellent communication skills
• Valid US Driver’s license

Benefits

• Paid Time Off (PTO)
• Volunteer Paid Time Off (VTO)
• 100% employer-paid family health insurance premium
• 100% employer-paid disability insurance
• 100% employer-paid dental & vision insurance
• 401k with Safe Harbor contributions from company annually
• Profit sharing opportunities
• Bonus programs