Access Associate Senior - Children's Ambulatory

About the role

Make a meaningful impact on the front line of patient access and experience. As an Access Associate Senior at UVA Health, you play a critical role in ensuring patients receive seamless, compassionate entry into care across a complex and high-performing academic medical system. The Access Associate Senior role may be available to be hybrid work-from-home after 6 months.

Responsibilities

• Perform patient registration, insurance verification, and demographic updates with a high level of accuracy
• Coordinate and manage appointment scheduling across a variety of specialty and primary care services
• Communicate directly with patients and families, providing clear guidance on processes, expectations, and next steps
• Collaborate with clinical teams, providers, and fellow access staff to resolve complex scheduling or registration challenges
• Maintain composure in a fast-paced, high-volume environment while prioritizing both patient care and compliance standards

Why UVA Health

UVA Health is a nationally recognized academic health system where access professionals play a vital role in delivering coordinated, high-quality care. This position offers the opportunity to broaden your expertise across multiple service lines while contributing to a system known for innovation, quality, and patient-centered care.

• Be part of a leading academic medical center recognized for advancing clinical care, research, and education
• Work in a Magnet-designated environment that values collaboration, accountability, and professional growth
• Gain exposure to diverse clinical specialties and operational workflows, accelerating your career development in patient access and revenue cycle operations
• Join a team committed to exceptional patient experiences, where access is seen as the first and most critical step in the care journey
• Contribute to a health system that continuously invests in process improvement, digital tools, and patient access innovation
• Collaborate with experienced leaders and colleagues who prioritize mentorship, teamwork, and continuous learning

Minimum Requirements

• Education: High School Graduate or Equivalent required. Associates degree preferred.
• Experience: 2 years relevant experience required. Access Associate fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience.
• Licensure: None required.

Physical Demands

• Job requires sitting for prolonged periods
• Repetitive motion: (computer and mouse use)
• Proficient communicative skill across spoken, writing domains, adequate auditory and visual skills
• Attention to detail and ability to write legibly and compose messages clearly and concisely

Pay

The pay range for this role is $19.50 - $30.14 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

Benefits

• Medical, Dental, and Vision Insurance
• Paid Time Off, Long-term and Short-term Disability, Retirement Savings
• Health Saving Plans, and Flexible Spending Accounts
• Certification and education support
• Generous Paid Time Off