Access Associate - Children's Ambulatory

About the role

At UVA Health, Access Associate team members shape the patient experience in the moments that matter most: when a patient is trying to find the right appointment, understand next steps, and feel confident they are in the right place. The role requires precision, empathy, and calm execution under pressure, supporting care teams and making every interaction feel human. As an Access Associate within Ambulatory Access Operations, you are a key member of the team responsible for the accuracy, flow, and professionalism of the ambulatory patient access experience, directly supporting clinical care and revenue‑cycle readiness.

Responsibilities

• Provide exceptional customer service across in‑person and telephone interactions, setting the tone for each visit.
• Schedule and coordinate appointments with the correct provider using appropriate clinical and visit information.
• Collect and confirm demographic and insurance information to support clean registration and downstream billing workflows.
• Perform verification functions aligned with established scheduling/registration standards and unit guidelines.
• Complete visit documentation activities accurately and within expected timeframes.
• Manage cash collections as needed and respond to patient and family questions with professionalism and empathy.
• Provide patients with paper and electronic tools required by clinical and revenue‑cycle teams to help the visit run smoothly.
• Stay engaged with team goals, daily priorities, and continuous improvement efforts within the Access operation.

Requirements

• Education: High School Graduate or Equivalent required; Associate’s degree preferred.
• Experience: 2 years relevant experience required. An Access Associate fully cross‑trained to cover multiple specialties may be considered in lieu of the 2 years.
• Licensure: None required.
• Physical demands: prolonged sitting; repetitive motion (computer and mouse use); proficient communication skills (spoken and written); adequate auditory and visual skills; strong attention to detail; ability to write legibly and compose clear, concise messages.

Benefits

• Medical, dental, and vision insurance
• Generous paid time off
• Retirement savings plans
• Long‑term and short‑term disability coverage
• Health savings plans and flexible spending accounts
• Certification and education support

Pay

Starting base rate $17.50 per hour. Pay range $17.50 – $26.76 hourly. Individual compensation will be determined by the selected candidate’s qualifications, previous work experience, and/or education. Qualified candidates may be eligible for a sign‑on bonus of $3,500, paid in two installments and subject to a two‑year service agreement.