Access Associate - Oncology Scheduling Team

What You Will Do Day to Day

• Provide exceptional customer service across in person and telephone interactions, setting the tone for each visit.
• Schedule and coordinate appointments with the correct provider using appropriate clinical and visit information.
• Collect and confirm demographic and insurance information to support clean registration and downstream billing workflows.
• Perform verification functions aligned with established scheduling/registration standards and unit guidelines.
• Complete visit documentation activities accurately and within expected timeframes.
• Manage cash collections as needed and respond to patient and family questions with professionalism and empathy.
• Provide patients with paper and electronic tools required by clinical and revenue cycle teams to help the visit run smoothly.
• Stay engaged with team goals, daily priorities, and continuous improvement efforts within the Access operation.

Why UVA Health

UVA Health is an integrated academic health system built for complex care, teaching, research, and innovation. You will be part of an organization that includes a world class academic medical center and a broad statewide network of community hospitals and outpatient clinics.

• The University Medical Center anchors advanced care with a Level I Trauma Center, Level IV NICU, the first NCI-designated Comprehensive Cancer Center in Virginia, and UVA Health Children’s.
• In Charlottesville, you will work within a culture that values a strong patient experience, operational reliability, and collaboration across clinical and administrative partners.

UVA Health Advantages

• Academic medicine environment with high standards and meaningful purpose, where teams “teach, learn, innovate, and advance” care.
• System recognized for excellence across service lines, with a track record of awards and recognition across the enterprise.
• A supportive employment foundation with a comprehensive benefits package (medical, dental, vision, paid time off, disability coverage, retirement savings plans, and flexible spending accounts).
• Certification and education support.
• Generous Paid Time Off.

Minimum Requirements

• Education: High School Graduate or Equivalent.
• Customer service experience preferred.
• No licensure required.

Physical Demands

• Job requires sitting for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, repetitive) and repetitive motion: computer keyboard.
• Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 20 - 50lbs.

Pay Range

The pay range for this role is $17.50 - $27.85 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance.
• Paid Time Off, Long-term and Short-term Disability, Retirement Savings.
• Health Saving Plans, and Flexible Spending Accounts.