Access Associate - Evening Shift 3 pm - 11 pm

About the role

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check‑in and check‑out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

Location: Unity Hospital, Rochester, NY 14626. Department: ED/Patient Access.

Responsibilities

• Customer Service: Manage incoming calls while providing necessary information; greet patients, provide direction as needed, and schedule patient appointments.
• Registration & Verification: Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable.
• Billing & Payments: Collect and process payments when applicable.

Qualifications

• 2‑year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Physical Requirements

Sedentary – primarily office‑based with prolonged sitting (67–100% of the workday) and minimal lifting (under 10 lbs). Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision‑making, and information processing. Occasional contact with infectious agents may occur. Some roles may require flexible hours, TB screening, or a valid driver’s license. Accommodations will be considered for any physical requirements reported.

Pay

Pay Range: $17.85 – $20.00 (base pay for a full‑time applicant; may be modified and eligible for additional pay components based on experience, qualifications, specialty, internal equity, location, and contracts).

Schedule

Full‑time, Evening Shift, Monday to Friday, 3 p.m. to 11 p.m., every other weekend.