Access Associate

Summary

In a customer service-oriented manner, interviews patients and/or their representative to collect required registration data, to include but is not limited to; demographic and financial data as well as obtain required signatures, communicates mandated patient information and verifies all information for accuracy.

Responsibilities

• Manages incoming calls while providing necessary information.
• Greeting of patients and/or their representatives and providing direction as needed.
• Scheduling and/or prescheduling patient appointments.
• Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by departmental policy.
• Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.
• Verification of insurance eligibility/coverage and obtaining necessary precertifications/authorizations when applicable.
• Collections/processing co-payments, deductibles and/or other types of payments.
• Provides an estimate of cost when applicable.
• Reviews charges in charge review WQs for completeness and accuracy.
• Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.
• Communication with external customers such as but not limited to; payers, physician offices and other departments.
• Accurately sets up new patient record via Care Connect.
• If qualified, may be asked to interpret on occasion.
• Performs other duties as assigned.

Requirements

• RGMG Only: Flexibility and transportation to other medical group locations or other affiliated locations required.
• Preferred Qualifications: 2-year degree or equivalent combination of education and work experience preferred, Intermediate computer skills, Excellent customer service and communication skills, Associate degree preferred, One year of customer service experience preferred.

Qualifications

• LICENSES / CERTIFICATIONS: Physical Requirements S - Sedentary Work - Exerting up to 10 pounds of force occasionally, Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Benefits

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Pay

$17.85 - $20.00

Schedule

Full-Time, Day/Evening, Sunday-Saturday, weekend rotation, weekends required, no on-call, 12hr shifts, Urgent Care is open M-F 9am-9pm / S-Su 9am-8pm.

Location

Geneseo Medical Campus - 4302 Gateway Drive, Geneseo, NY 14454