Access Associate
Key Responsibilities
- Manage incoming calls while providing necessary information
- Greet patients and provide direction as needed
- Schedule patient appointments
- Complete the registration process for patients as defined by departmental policy
- Verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
- Collect and process payments when applicable
Desired Attributes
- Two-year degree or equivalent combination of education and work experience preferred
- Intermediate computer skills
- Excellent customer service and communication skills
Minimum Qualifications
- Associate degree preferred
- One year of customer service experience preferred
Status, Location, Department, and Schedule
STATUS: Full Time
LOCATION: Outpatient Mental Health - Evelyn Brandon Health Center, 81 Sage St. Rochester, NY 14608
DEPARTMENT: Administrative
SCHEDULE: Monday through Friday, 8:00 AM to 5:00 PM
Physical Requirements
S - Sedentary Work - Exerting up to 10 pounds of force occasionally
Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.
Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.
Pay Range
$17.85 - $20.00
Equal Opportunity Employer
Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran