Accelerated GraphX - Graphic Designer & Customer Service Manager

About the Role

We are seeking a versatile, high-energy Graphic Designer & Customer Service Manager to be the face and creative spark of our shop. This hybrid role bridges the gap between raw customer ideas and production-ready art. You will manage our front-of-house customer experience, handle incoming walk-in traffic, collaborate closely with our internal sales team, and prepare precise job quotes. If you love graphic design but crave human interaction rather than just staring at a screen all day, this is the perfect role for you.

Responsibilities

Customer Experience & Communication

• Front-Line Engagement: Greet walk-in clients with a friendly, welcoming attitude and guide them through our product options.
• Excellence in Communication: Answer phone calls and emails promptly, translating complex production jargon into simple terms for clients.
• Consultative Quoting: Gather project details (garment types, sizing, artwork placements) to build and send accurate price quotes to customers.

Graphic Design & Pre-Press

• Creative Adaptation: Clean up, vectorize, and format customer-supplied artwork for various production lines.
• Original Design: Create eye-catching layouts for signs, apparel, and promotional items based on client briefs.
• Proofing: Generate digital mockups for customer approval, ensuring exact specifications before production begins.

Team Collaboration

• Sales Synergy: Partner closely with internal sales staff to smoothly transition leads into active, well-defined design orders.
• Production Hand-off: Coordinate with print, embroidery, and sign technicians to ensure artwork meets physical production constraints.

Requirements

• Design Portfolio: Proven experience in graphic design (proficiency in Adobe Illustrator, Photoshop, or CorelDRAW is required).
• Industry Knowledge: Familiarity with vector artwork setup for screen printing, embroidery, vinyl, or laser engraving is highly preferred.
• Customer-First Mindset: Prior experience in retail, customer service, or front-desk management.
• Math & Detail Oriented: Comfort with basic math to calculate material costs, margins, and final client quotes.
• Multitasking Ability: Capable of switching gears seamlessly from designing a logo to greeting a customer at the door.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Opportunity for advancement
• Paid time off

Pay

Competitive hourly wage based on experience ($25-30/hr).