Academic Technology Infrastructure Specialist

About the role

Northwest Arkansas Community College (NWACC) seeks an Academic Technology Infrastructure Specialist to join its dynamic team. This position plays a crucial role in managing and enhancing locally administered academic technology infrastructure, supporting both academic programs and laboratory environments.

Responsibilities

• Installs, configures, maintains, and troubleshoots locally managed instructional networks, servers, storage, virtualization platforms, virtual desktop infrastructure, local cloud environments, and related academic computing infrastructure.
• Supports instructional technology environments, including classrooms, laboratories, cybersecurity labs, virtual labs, AI-supporting resources, specialized applications, and approved learning platform systems.
• Maintains secure system and network configurations, user access, authentication, permissions, patches, updates, backups, and system readiness in coordination with faculty and technology teams.
• Monitoring system and network performance, reviewing logs and alerts, tracking capacity and availability, and responding to outages, access issues, equipment failures, and connectivity disruptions.
• Troubleshoots complex network, server, storage, virtualization, cloud, VDI, application, integration, hardware, software, and performance issues affecting instructional environments.
• Provides building-based and campus-wide IT support as needed, including classroom, lab, office, endpoint, connectivity, and instructional technology support.
• Completes approved web updates for learning platform systems, Workforce-related pages, and instructional technology resources in coordination with content owners and institutional standards.
• Works with faculty, academic departments, centralized information technology teams, vendors, and service providers to identify needs, resolve issues, and implement practical infrastructure solutions.
• Maintains documentation, including network diagrams, configuration standards, inventories, support procedures, reporting, and disaster recovery or continuity materials.
• Affords additional duties as necessary to support the goals and objectives of the department and college.

Qualifications

• The formal education equivalent of an associate degree in networking, cybersecurity, information systems, computer technology, server administration, cloud systems, data systems, or a related field; or an equivalent combination of education and related experience.
• Four years of experience supporting networks, servers, virtualization platforms, cloud environments, instructional technology, or related infrastructure.
• Knowledge of network infrastructure, server environments, virtualization platforms, storage systems, virtual desktop infrastructure, local cloud platforms, and related security fundamentals.
• Knowledge of secure systems administration practices, including identity management, authentication, permissions, access controls, patching, backups, and configuration management.
• Familiarity with instructional technology environments, learning platform systems, virtual laboratories, cybersecurity ranges, web content updates, digital accessibility expectations, and academic computing resources.
• Ability to monitor infrastructure, analyze complex technical issues, troubleshoot connectivity and performance problems, and implement effective solutions with minimal disruption to instruction.
• Ability to configure, maintain, document, and improve network, server, virtualization, storage, cloud-based, and instructional technology systems.
• Ability to manage multiple technical priorities, provide responsive building and campus IT support, and coordinate effectively with faculty, staff, students, vendors, academic departments, and centralized technology teams.
• Skill in maintaining technical documentation, network diagrams, inventories, configuration records, service management records, monitoring reports, and support procedures.
• Ability to remain current with networking, server administration, virtualization, cybersecurity, cloud computing, analytics, AI infrastructure, and emerging instructional technology practices.

Pay

Rate of Pay: $65,061 annualized *Higher compensation may be considered based on qualifications directly related to position.

Benefits

Completed applications received by 8/3/2026 will be assured full consideration. Late Applications will be reviewed as necessary to fill the position.

Equal Opportunity Employer

NWACC is an Equal Opportunity Employer, please see our EEO policy.