Academic Support Specialist

About the Role

The Academic Support Specialist provides administrative support to students, faculty, and staff to address individual needs, including challenges. This role supports students through referrals to appropriate campus resources and collaboration with other support units to ensure timely and effective assistance.

Responsibilities

• Provides customer service as the first point of contact for incoming customers.
• Manages front office processes, including office email inboxes and voicemail boxes.
• Provides one-on-one assistance in person, via telephone, and email.
• Directs student inquiries appropriately and efficiently.
• Assists the Director/Associate, Assistant Director, and Advising Staff with organizing and preparing for New Student Orientations.
• Assists with End of Term processes as determined by the Advising Leadership team.
• Under the direction of the Advising Director, assists with registration functions such as lifting holds and providing registration overrides.
• Hires, trains, schedules, and manages student workers, including supervising student assistant staff.
• Occasionally works on Saturdays to assist or participate in university events.
• During declared campus emergencies, may be required to perform specific job-related duties at a designated off-campus location or place of residence.

Requirements

• Bachelor's degree or a high school diploma with 4+ years of relevant experience (or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219).
• Experience working in a fast-paced customer service setting preferred.
• Higher education experience preferred but not required.
• Strong interpersonal and communication skills (both spoken and written).
• Ability to maintain calm in a somewhat stressful environment.
• Strong organizational skills.
• Comfortable learning new technology.
• Ability to learn new information through training and provide accurate information in answering inquiries via phone and email.