Academic Services Specialist & VA Certifying Official

This position reports to the Associate Registrar (or Registrar) and serves as the primary Academic School Certifying Official (SCO) for military-affiliated students. The Specialist combines front-line student academic service with military enrollment certifications, transcript processing, digital archiving, and incoming record intake.

Responsibilities

• Academic VA Certification: Evaluate military-affiliated student course loads and process VA educational certifications and enrollment changes in VA Enrollment Manager.
• Military Student Services: Serve as the primary point of contact for veterans, active-duty military, dependents, ROTC students, and consortium agreements. Cultivate a supportive, inclusive atmosphere for all military-affiliated students and staff.
• Transcript & Student Records: Process incoming transcripts, official transcript requests, degree and enrollment verifications, graduation applications, student record updates, and account holds.
• Digital Records Management: Scan, index, and securely maintain student records in Laserfiche according to university policies.
• Student Support: Provide front-counter, phone, and email assistance with registration forms, add/drop requests, and Student Planning.
• Performance Expectations (KPIs):
  • Submit 100% of VA certifications within 30 days of the start of each term.
  • Process 95% of official transcript requests within two business days.
  • Archive 100% of end-of-term student records within 10 business days.
• Other Duties: Perform other duties as assigned.

Requirements

• Education & Experience: Bachelor's degree preferred. High school diploma or associate degree with relevant experience required. Experience with VA educational benefits, student records, higher education administration, customer service, or data entry preferred.
• Faith Alignment: Active member of a local church who supports Oklahoma Christian University's Christian mission and values.
• Communication: Excellent written and verbal communication skills with a welcoming, service-oriented approach.
• Work Style: Detail-oriented, organized, and able to work independently in a fast-paced environment.
• Professional Attributes: High level of integrity, discretion, and ability to manage confidential student information.
• Technical Skills: Familiarity with VA Enrollment Manager, Colleague, Laserfiche, or similar student information systems is preferred.

Benefits

• Retirement: 403(b) plan with up to a 6% employer matching contribution.
• Time Off: Over 20 paid holidays, plus dedicated vacation and sick leave.
• Insurance: Health insurance premium support, employer-paid life insurance, and employer-paid long-term disability (after 1 year).
• Tuition Perks: Generous tuition discounts for employees and dependents.
• Other: Exclusive employee wellness and lifestyle offerings.

Schedule

• Standard hours: 8:00 a.m. to 5:00 p.m.
• Occasional evening or weekend coverage required for commencement events.
• Primarily indoor office setting.

Oklahoma Christian University educates, mentors, and inspires learners to fulfill their God-given potential. OC is committed to hiring employees actively engaged in Christian discipleship as we strive to create an employment culture that encourages faculty and staff to lean into the university’s Christian mission, emphasizing authenticity and unity, not uniformity.