Academic Advisor/Sales- Bilingual Mandarin

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Position Overview

The Bilingual Mandarin Academic Advisor at Novel Prep plays a vital role in supporting student achievement while fostering strong partnerships with families. This position combines academic counseling, student success planning, and relationship‑based enrollment support. The Advisor works closely with Mandarin‑speaking families to deliver culturally responsive guidance, develop individualized academic strategies, and contribute to student retention and program growth.

Key Responsibilities

• Student & Family Advising
  • Provide comprehensive academic counseling to students and parents, helping them navigate educational planning, skill development, and college preparation.
  • Conduct initial consultations to assess academic history, strengths, and goals.
  • Design customized learning plans and course pathways.
  • Guide families through short‑ and long‑term academic decision‑making.
  • Support students in building effective study habits and educational confidence.
• Academic Monitoring & Student Success
  • Ensure students remain on track toward their objectives through ongoing evaluation and proactive support.
  • Review academic progress and performance metrics regularly.
  • Identify obstacles to learning and recommend appropriate interventions.
  • Partner with instructors and staff to coordinate academic resources.
  • Adjust plans as needed to optimize outcomes.
• Enrollment Support & Retention
  • Contribute to organizational growth by delivering a high level of service to both prospective and current families.
  • Lead consultations for new families to introduce programs and services.
  • Support enrollment conversations and program matching.
  • Manage renewals and maintain strong retention rates.
  • Suggest enrichment opportunities and additional services aligned with student needs.
  • Build lasting relationships that encourage referrals and continued engagement.
• Communication & Record Management
  • Maintain clear, timely, and professional communication to ensure families stay informed and supported.
  • Provide regular updates on student progress.
  • Document advising interactions and maintain organized records.
  • Prepare reports and follow‑up summaries.
  • Address questions and concerns promptly and courteously.
• Professional Development & Compliance
  • Uphold high professional standards while continuing to strengthen advising expertise.
  • Stay current on academic trends, college admissions processes, and counseling best practices.
  • Participate in training and skill development initiatives.
  • Follow company policies regarding confidentiality, ethics, and professionalism.

Required Qualifications

• Bachelor’s degree in Education, Counseling, Business, or a related discipline.
• Fluency in Mandarin Chinese and English (verbal and written).
• 1–2 years of experience in academic advising, student services, counseling, or consultative sales.
• Strong relationship‑building and communication skills.
• Ability to work effectively with diverse families and cultural backgrounds.
• Detail‑oriented with strong organizational abilities.