Academic Advisor - Mercy College

About the role

The Success Advisor/Academic Advisor serves as a member of the RHEI/Toledo advising team, placing students at the center of all activities. This role supports students throughout their academic lifecycle by providing academic advising and counseling, guided by the mission, vision, and strategic plan of the Richmond Higher Education Institutions, Mercy College, and the Office of Student Success.

The advisor partners with students, faculty, and administration to support educational goals, ensuring access to resources and services that assist in the academic journey.

Responsibilities

• Provides academic assistance and advising to a diverse student population, including non-traditional on-campus and hybrid/online learners, to facilitate educational planning, degree completion, and alignment with career goals.
• Assists students in developing skills and strategies for independent, active learning, academic success, progression, and timely degree completion.
• Evaluates student needs and refers them to appropriate resources, such as career services, academic support, counseling, and student life opportunities.
• Guides students in decision-making regarding educational goals leading to graduation and serves as an institutional representative to help students understand college resources, policies, and procedures.
• Contributes to the development, implementation, and assessment of academic and non-academic programming, advising tools, and resources.
• Identifies, recommends, and coordinates academic assistance resources, programming, and auxiliary support services.
• Develops a rapport of trust and accessibility with assigned students, ensuring accurate advising and quality support to enhance persistence and student experience while upholding equity and inclusion practices.
• Collaborates with faculty and the Director of Student Success/Director of Retention & Student Success to identify at-risk students and develop action plans for success.
• Assists with retention programming for all programs and helps develop and teach parts of the Orientation course for incoming students.
• Monitors student progress and develops graduation plans in partnership with individual students, providing information on curriculum, policies, procedures, and academic program guidelines.
• Represents the Office of Student Success/Student Success Center at internal and external events, participates in student organizations and committees, and supports student affairs/student life initiatives.
• Supports strategic initiatives as directed, including new student orientation, campus connections, continuing student programming, and commencement.

Requirements

• Graduate (Master’s) Degree in Education, Counseling, Psychology, Student Development, or a related field (required).
• 2+ years of recent experience in academic advising, higher education counseling, or a closely related field.

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions (when eligible).
• Medical, dental, vision, and prescription coverage, with HSA/FSA options, life insurance, mental health resources, and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

Benefits may vary based on market and employment status.