Academic Advisor/Graduation Specialist - (Student Services Professional II, Range I) - College Advising

About the role

The Academic Advisor/Graduation Specialist provides consistent, accurate, moderately complex, general academic advising services to undergraduate students. This position works on a college advising team within the Undergraduate Advising Center and advises students from their third year through graduation.

Responsibilities

• Providing academic advising to undergraduate students on major/minor requirements and sequencing, general education areas, graduation requirements, college-based policies, and other related policies and procedures (through individual appointments, drop-in advising, and group workshops)
• Monitoring and assessing students' progress in achieving their path to success and making adjustments to their path based on the progress and changing needs of the student; identifying current and potential challenges (e.g. adjustment to college, time-management) and actively coaching students through such challenges; making appropriate referrals to campus resources
• Resolving moderately complex advising-related situations by applying knowledge of academic policy and recommending an appropriate course of action to students
• Working closely with the Advising Manager and Advising Lead of their assigned college advising team
• Delivering workshops for students in their assigned college, with a focus on preparing and reviewing students for graduation
• Serving as an advisor to new transfer students as part of orientation
• Following up with students via email and maintaining electronic advising summary reports/notes and data on students served
• Attending all campus-wide advisor trainings related to academic advising
• Project Coordination:
• Assisting in the development of college-based advising tools and resources (both online and in print)
• Assisting in implementing projects within their college advising team and the Undergraduate Advising Center
• Outreaching to juniors and seniors in support of timely degree completion
• Keeping accurate records and gathering information/data related to campaigns and advising interactions

Requirements

• Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job related field.
• Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth.

Qualifications

• Knowledge and Abilities: Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior.
• Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required.
• Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.
• Knowledge of: principles and techniques of individual advising, academic, personal and career planning and goal setting, student services and programs on a college/university campus, problem-solving and conflict resolution strategies, current software, technology, and online resources.
• Ability To apply interviewing techniques and facilitating academic advising sessions one-to-one actively listen to students; provide accurate, respectful and effective communication (oral and written) to students, staff, faculty and administrators; exercise confidentiality, discretion, and judgment; handle moderately sensitive interpersonal issues keep supervisor adequately informed, demonstrate regular attendance and positive performance evaluations establish and maintain effective working relationships; work closely with a diverse population and ability to relate well with students, staff, faculty, and administrators quickly learn and apply Title V, California State University, and San Francisco State University policies and procedures; SF State general education requirements for continuing students and the new requirements effective Fall 2014 assist with workshops and presentations use PeopleSoft – Campus Solutions, Educational Advisory Board (EAB), Microsoft Office Suite, and Canvas

Skills

• Ability to work occasional weekend hours and evening hours.

Benefits

Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS).