Academic Advisor - CYSE

About the role

The Academic Advisor provides comprehensive academic advising and student support for undergraduate, graduate, and prospective students in the Department of Cyber Security Engineering.

Responsibilities

• Provides academic advising during the day and limited evening in individual consultations, group events or presentations, and tabling, for current and aspiring Cyber Security Engineering students on such topics as major or minor choice, curriculum selection, study skills, scholarship and club opportunities, and other academic-related areas;
• Plans and implements academic success, orientation, and student engagement programs that promote retention and student success;
• Develops workshops and programs focused on academic planning, orientation, and student success;
• Develops, disseminates and maintains resources to assist students with academic planning and development of academic/career/professional knowledge and skills;
• Captures and maintains accurate and timely student records in Patriot Connect, including advising notes, tags, email communications, and appointment availability;
• Maintains program-specific inboxes, listservs, and learning management system organizations;
• Coordinates departmental events, orientation activities, and special projects as assigned;
• Participates in professional development experiences when available to stay current with best practices and enhance effectiveness in the role;
• Executes special projects and duties assigned to support the department.

Requirements

• Bachelor’s degree in related field or equivalent combination of education and experience;
• Experience providing customer service, advising, student support, or client services in a professional, internship, or leadership setting;
• Experience interpreting and explaining complex policies, rules, or guidelines to a diverse audience;
• Experience managing data entry, tracking records, or maintaining email inboxes using professional software or database tools;
• Exceptional interpersonal and communication skills, including active listening and the ability to effectively engage with students from a wide diversity of backgrounds;
• Excellent presentation skills;
• Strong organizational, time management, and problem-solving skills;
• Relationship skills: teamwork, collaboration, networking, development;
• Proficiency with Microsoft Office Suite, data management systems, internet-based applications, and emerging technologies such as AI tools;
• Demonstrated ability to balance competing priorities while providing exceptional service to a diverse student population;
• Proven ability to work effectively as part of a team both within and outside the department;
• Demonstrated ability to organize workshops, events, or small-scale programs while balancing multiple administrative tasks independently.

Qualifications

• Master’s degree in related field;
• Generally, 1+ years of direct experience in higher education, specifically within academic advising, student affairs, registrar services, or admissions;
• Experience managing a large caseload of students or clients in a fast-paced, detail-oriented environment;
• Experience developing administrative workflows to improve student support services;
• Knowledge and technical proficiency utilizing higher education platforms such as student information systems (SIS)/student record databases (e.g., Banner) and CRMs;
• Ability to manage a large, diverse caseload of students independently and collaboratively in a fast paced, detail-oriented environment.

Skills

• Exceptional interpersonal and communication skills;
• Strong organizational, time management, and problem-solving skills;
• Proficiency with Microsoft Office Suite;
• Knowledge of higher education platforms;
• Ability to manage a large, diverse caseload of students independently and collaboratively;
• Ability to balance competing priorities while providing exceptional service to a diverse student population.

Benefits

Not specified.

Pay

Salary ranges from high $50,000 to low $60,000 and will commensurate with education and experience.

Schedule

Full-time (1.0 FTE, 40 hrs/wk).