Academic Advisor

Department Contact: Megan Boyd, mboyd@nmsu.edu

Internal or External Search: External – Open to all applicants

Location Preference: Preference given to candidates in Albuquerque, New Mexico, but available to any eligible states. Not eligible in CA, CO, IN, NJ, NY, OH, OR, PA, WA, or MN.

Travel and participation in in-person events are an integral part of supporting student and program success in this role.

About the Role

New Mexico State University’s Global Campus seeks two Academic Advisors to guide and support adult learners, promoting retention, persistence, and overall student success. The position includes managing a caseload, collaborating across departments, and using technology to enhance the student experience.

Schedule

Sunday–Thursday, 8am–5pm MST

Responsibilities

• Advise and support NMSU Global students to ensure retention, persistence, and success.
• Collaborate with other departments to support enrollment, program development, and overall student success for adult learners.
• Assess the need for academic support services and monitor the progress of an assigned caseload of students.
• Provide support services for new students, including orientation programs, academic prep programs, assessment, and referral for basic skills coursework and learning assistance services.
• Work closely with faculty and other departments to accomplish program goals.
• Use strong critical-thinking skills to help a diverse population of adult learners overcome obstacles to fulfill their educational objectives.
• Achieve KPIs such as persistence, retention, graduation, and student engagement using preferred communication methods.
• Improve quality of student interaction and engagement by sharing feedback from students.
• Provide service information by answering questions and connecting students with appropriate experts.
• Ensure compliance with policies and procedures.
• Contact and meet with new and continuing students to increase enrollment.
• Provide students with information and resources to promote academic progress.
• Stay informed of current and changing rules, regulations, and program requirements.
• Record interactions with students in Navigate and other tools.
• Perform other duties as assigned.

Requirements

• Associate's Degree + 2 years of relevant experience or a Bachelor's degree.

Preferred Qualifications

• For roles that use call systems or provide synchronous support, employees must maintain a stable, low-latency internet connection capable of supporting continuous voice communications without interruption. Wired Ethernet is strongly preferred due to its reliability and call quality. Equivalent wired or business-grade connections may be acceptable if they meet all performance and stability requirements. Consumer Wi-Fi–only connections (without a hardwired device connection) are not accepted.

Working Conditions

• Work is normally performed in a typical interior/office work environment.
• No or very limited physical effort required.
• Lifting requirements: Handling of average-weight objects up to 10 pounds or some standing or walking.
• No or very limited exposure to physical risk.

Pay

Target salary: $43,908.80

About NMSU Global Campus

Since 1888, NMSU has proudly embodied this tradition, building relationships that last a lifetime while serving students who want to earn their degree and grow in their field. Today, NMSU Global Campus provides flexible, career-focused online education that helps students transform their lives—and the lives of the people they love—through over 70 degree and certificate programs, skill-building microlearning courses, and career and talent development.