Academic Advisor

About the Role

This is a full-time position, based in the U.S. The role is currently fully remote but may require occasional in-person meetings and events in the future.

Responsibilities

• Achieving agreed-upon sales targets and outcomes
• Identifying and interacting with new potential Crimson customers
• Establishing rapport with parents and their students to communicate and showcase the benefits of working with Crimson Education above and beyond our competitors
• Conducting sales consultations and academic assessments professionally and which aligns with the Crimson brand and culture
• Presenting and promoting Crimson products as per the company's sales process to prospective families
• Establishing, developing, and maintaining positive and professional customer interactions and relationships that lead to positive experiences and referrals
• Consistent and timely onboarding of new clients to the Student Success Manager team
• Contacting existing clients to inform and upsell them on new developments within Crimson's product offering
• Expediting the resolution of customer problems and complaints to maximize satisfaction
• Continuously improving sales techniques and enhancing industry knowledge
• Hosting or attending some sales oriented marketing events (mostly online) when necessary
• Maintaining effective communication with the Accounts team to ensure timely payment of accounts
• Providing feedback and suggestions on how to improve sales processes
• Being a proactive contributor to a generous, close-knit high-performing team

Qualifications

• A Bachelor's degree in sales or business or an education-oriented field, and/or equivalent job experience in sales, with a preference for experience in the education space
• A clear understanding of sales fundamentals
• Strong communication skills and customer rapport building
• Time management skills and ability to adapt to work on a fully remote team that's situated across all four US time zones
• Excellent interpersonal and presentation skills; experience speaking or presenting in front of large groups is a plus
• Knowledge of the US college admissions process and competitive Ivy League landscape is a plus
• Knowledge of CRM platforms, such as Salesforce, is a plus

Benefits

• Flexible working environment, you will be empowered to structure how you work
• Option to work from our many locations/remotely around the globe (role dependent) with us!
• Limitless development and exposure- our internal promotions/role changes made up 33% of all recruitment last year
• $1,000 training budget per year- we love to level up!
• Psychologist on staff
• Impressive fireside chats and workshops to help the team continuously level up
• Radical Candour is a feedback approach we live by
• We're a global player with 28 markets (and growing) across the globe!