AC Hotel Sunnyvale Cupertino - Front Desk Agent
About the role
The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.
Key Skills/Responsibilities
- Guest Service Superstar: Bring the warm vibes and top-tier service that make guests feel right at home. Handle quick questions and big requests with ease.
- Communication Champ: Clearly, confidently, and with a smile, communicate with guests and coordinate with the team to keep things flowing smoothly.
- Quick-Thinking Problem Solver: Think fast, act smart, and turn potential hiccups into happy endings when challenges arise.
- Multitasking Marvel: Juggle reservations, check-ins, check-outs, and financial details with ease, keeping everything organized and running like clockwork.
Education & Experience
- High school diploma or equivalent
- Experience in a hotel or related field preferred
- Familiarity with hotel management software and Microsoft Office suite
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes:
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
Property Information
About The Hotel: One of Marriott’s newest brands, AC Hotel Sunnyvale/Cupertino focuses on the little things. New, built from the ground up, the design of this hotel will be stylish, yet efficient, and every detail will provide just the beautiful essentials. The property will feature 183 elegant guestrooms, enhanced outdoor space with communal seating areas and a rooftop pool and sundeck. Upgraded pedestrian connections and bike parking will also make this a traveler favorite when visiting companies such as Nobia, Twitter and AMD in Silicon Valley.
Evolution Hospitality
About Evolution Hospitality: As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it’s this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.