AC Hotel Atlanta Buckhead at Phipps Plaza - Front Desk Agent
The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting.
Key Skills/Responsibilities
- Guest Service Superstar: Bring the warm vibes and top-tier service that make guests feel right at home. Handle quick questions and big requests with ease.
- Communication Champ: Clearly, confidently, and with a smile, you keep things flowing smoothly whether chatting with guests or coordinating with the team.
- Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. Think fast, act smart, and turn potential hiccups into happy endings.
- Multitasking Marvel: Juggle reservations, check-ins, check-outs, and financial details with precision and organization.
Education & Experience
- High school diploma or equivalent
- Experience in a hotel or related field preferred
- Familiarity with hotel management software and Microsoft Office suite
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes:
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
Property Information
This boutique hotel is adjacent to Phipps Plaza in Buckhead, Atlanta’s uptown shopping and business district. Features include a fitness center, heated indoor hot tub, and free WiFi. The Lenox Marta Station is 0.7 mi from the hotel. A flat-screen TV with Netflix movie streaming service, small refrigerator with 2 free bottled waters upon arrival are provided in all rooms at AC Hotel Atlanta Buckhead at Phipps Plaza. Extras include European-inspired décor and a coffee machine.
Application Information
We need AM/Pm flexibility and weekend availability. Shifts are 7am-3pm and 3pm-11pm.