ABX Customer Support & Business Development Specialist

DUTIES AND RESPONSIBILITIES

• Aid in monthly reporting
• Support customer service and billing processes
• Handle flight schedule changes
• Coordinate with third-party vendors for ad-hoc ground handling services
• Facilitate cross-departmental operations coordination for flights, permits, overflights, and schedule changes
• Assist with UPS Peak badging, security training documentation, and badge tracking
• Prepare Ad Hoc Charter Quotes
• Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES

N/A

REQUIREMENTS

• High School Diploma/GED
• 3-5 years aviation experience
• 2 years' experience in flight or regulatory environment
• Proficient with Microsoft software: Word, Excel, PowerPoint
• Fluent in Outlook, Teams, and Microsoft 365
• Experience with Docusign and Adobe Acrobat
• A proven self-starter with the ability to adapt to a fast-paced environment
• Excellent communication skills
• High degree of accuracy and attention to detail
• Ability to interpret flight schedules
• Knowledge of airport identifiers

PREFERRED

• College degree
• Experience in Citrix, Ops++, and Netline
• Experience in obtaining flight permits and slots