ABUSE COUNSELOR - TRAINER - 60073906

Knowledge, Skills, and Abilities

• Knowledge of professional ethics relating to child and adult protective services.
• Knowledge of interviewing techniques.
• Knowledge of basic investigative techniques.
• Ability to maintain strict confidentiality.
• Ability to apply critical thinking skills.
• Ability to make decisions independently.
• Ability to conduct thorough assessments via telephone.
• Ability to analyze information.
• Ability to understand and apply Chapters 39 and 415, Florida Statutes, and other relevant laws, rules, regulations, policies, and procedures.
• Ability to provide guidance and assistance to persons in crisis.
• Ability to conduct fact-finding interviews.
• Ability to assess for indicators of abuse, neglect, or abandonment of children to begin the determination of a child being Safe or Unsafe.
• Ability to assess risk factors for indicators of abuse, neglect, or exploitation of vulnerable adults.
• Ability to multitask.
• Ability to actively listen to others.
• Effective communication skills, both written and verbal.
• Ability to write accurate allegation narratives that support the need for an investigation.
• Ability to establish and maintain effective working relationships with others.
• Ability to utilize personal computer systems and associated applications, including Microsoft® Word and PowerPoint.
• Ability to navigate multiple computer systems simultaneously.
• Knowledge of web-based applications.
• Ability to use general office equipment, such as facsimile and copying machines.
• Ability to make accurate and independent decisions.
• Ability to relay information in an accurate and cohesive manner.

Examples of Work Performed

• Delivery of child and adult topics in a lecture format.
• Must work well within a team.
• Must be coachable and willing to learn.
• Must be able to adjust schedule with very little notice.
• Must be willing to consistently remain current with policy and procedure changes.
• Must have the ability to speak in front of both small and large groups of people.
• Absist with Hotline queues, as needed.
• Must be able to travel for training