ABSN Student Services Counselor - College of Nursing and Healthcare Professions

About the role

Come Grow With Us Join us at Grand Canyon Education and begin your career helping Grand Canyon University students succeed! We are looking for a motivated Student Services Counselor to work directly with our current and prospective online students to advise them on degree program requirements, course selection and finance counseling.

Responsibilities

• Counsel continuing students regarding University policy and procedures, payment options (focused on responsible borrowing), and ensure progress throughout their program.
• Financially clear students, incorporating funding strategies including collecting required paperwork, documents for progression requirements, and selected payment options (including financial aid reapplication).
• Work cross-functionally with admissions staff and other departments.
• Provide counseling to prospective students via phone or email, championing the GCE mission and promoting Grand Canyon University student success and institutional growth.
• Serve as a student advocate while navigating University policies and procedures; ensure all related matters to academic compliance are resolved prior to each student’s course start date, incorporating intervention strategies as needed to help keep students in attendance and progressing toward their scheduled graduation date.
• Exhibit excellent communication and interpersonal skills with the ability to influence and persuade.
• Work in a high-volume, fast-paced environment with constant phone and email contact with students daily.
• Counsel cohort site students regarding University policy and procedures, registration, progression requirements (focused on graduation date expedition) and payment options (focused on responsible borrowing); provide assistance to continuing students regarding policies and procedures and ensure students’ progress through programmatic milestones.
• Maintain acceptable metric on End of Course Surveys measuring customer service responses for the Student Services Advisor role.
• Monitor course classroom load for assigned cohort site and collaboratively work with Cohort Director, CONHCP and other College designates to maximize classroom site resources using builds and OAR.

Requirements

• A bachelor’s degree.
• No delinquent or in default on a federal student loan as verified in your credit report; if in a rehabilitation program, credit report must reflect current, not delinquent, payments.

Skills

• Outstanding customer service, organization, and time management skills.
• Good customer service, time management, excellent planning, organizational, multi‑tasking, case‑management and follow‑up skills to meet required timelines.
• Clear communication skills; superior customer service skills and ability to represent the GCE/GCU brand professionally with well‑developed listening skills.
• Self‑motivation and drive to succeed; volunteer for new challenges and take ownership of time spent with students.
• High emotional intelligence and ability to demonstrate empathy when coaching a diverse range of students.