Abilene Healthy Living - Service Rep - Part time

Responsibilities

Job Summary: As a Customer Service Specialist, you will keep the department well‑stocked and well‑maintained while providing superior customer service. This includes daily stocking and proper rotation of products, and maintaining all department safety and sanitation standards.

• Stocks and rotates items as needed.
• Assists with inventory control; loads, unloads, and moves product.
• Organizes, cleans, and prepares back area for the night crew and incoming trucks.
• Organizes merchandise on pallets to make the department presentable to the public.
• Ensures integrity of shelf tags and signage; creates/prepares signage as needed.
• Maintains standards in shrink, safety, inventory control, and sanitation.
• Checks shipments for out‑of‑date and damaged product to ensure freshness and quality.
• Builds, stocks, maintains, and takes down store displays.
• Performs Customer Service Assistant duties as needed.

Customer Service

• Provides superior customer service.
• Answers customer questions regarding products and assists with selections; helps customers locate store merchandise.

Sales

• Merchandises product effectively.
• Uses suggestive selling techniques to meet customer needs and build department sales.

Food Safety / Sanitation

• Cleans and sanitizes sales floor, display cases, prep areas, and equipment.
• Properly handles and maintains the operation of all equipment.
• Complies with departmental SOPs and store operating procedures.

Beauty – Additional Department‑Specific Responsibilities / Pre‑requisites

• Knowledge of beauty and cosmetic aids.
• Prepares tags and signs as needed.

Drugstore / General Merchandise

• Prepares tags and signs as needed.

Entertainment

• Knowledge in the audio/video field.
• Knowledge of specialty products, movies, music, electronics, and video games.

Grocery

• Organizes, cleans, and prepares back area for the night crew and incoming trucks.
• Prepares tags and signs as needed.

Texas Backyard

• Basic knowledge of chemical recommendations.
• Basic knowledge of the nursery business and plant recommendations.
• Ability to complete Green Thumb training (H‑EB internal training).

Qualifications

• Age Requirement: 18 years or older.
• Work Experience: 1 + year of experience (required).
• Knowledge/Skills/Abilities:
  • Strong customer service skills (required).
  • Reading and writing skills (required).
  • Planning and organizing skills (required).
  • Communication and interpersonal skills (required).
• Education: High school diploma, GED, or equivalent (required).
• Licenses/Certifications: Completion of Company Orientation and Safety Training (required).

Physical Demands & Working Conditions

The role is performed in a fast‑paced retail environment with detailed and precise tasks. Physical requirements vary by department.

Beauty

• Constantly: reach at waist, grasp.
• Frequently: stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements.
• Occasionally: sit, reach overhead, reach floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push/pull with arms.
• Occasionally exposed to cold, loud noise, and wet conditions.
• Demonstrate ability to lift 30 lb and manage loads in excess of 30 lb.

Drugstore

• Constantly: reach at waist, grasp.
• Frequently: stand, walk.
• Occasionally: reach overhead, reach shoulder, reach knee, reach floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, fine motor movements.
• Occasionally exposed to loud noises, ambient temperatures, and wet conditions.
• Demonstrate ability to lift 15 lb and manage loads in excess of 15 lb.

Dairy

• Constantly: reach at waist, grasp.
• Frequently: stand, walk.
• Occasionally: reach overhead, reach shoulder, reach knee, reach floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, fine motor movements.
• Occasionally exposed to cold, loud noises, and wet conditions.
• Demonstrate ability to lift 40 lb and manage loads in excess of 85 lb.

Frozen

• Constantly: reach at waist, grasp.
• Frequently: stand, walk, stoop.
• Occasionally: reach overhead, reach shoulder, reach knee, reach floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, fine motor movements.
• Occasionally exposed to cold, ambient temperatures, loud noises, and wet conditions.
• Demonstrate ability to lift 60 lb and manage loads in excess of 75 lb.

Texas Backyard

• Constantly: reach at waist, grasp.
• Frequently: stand, walk.
• Occasionally: reach overhead, reach shoulder, reach knee, reach floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push/pull with arms, pinch, fine motor movements.
• Occasionally exposed to wet conditions and loud noise; frequently exposed to ambient temperatures.
• Demonstrate ability to lift 65 lb and manage loads in excess of 65 lb.

Measurements are defined as: Constantly ≈ 5.5 + hours per 8‑hour day; Frequently ≈ 2.5‑5.5 hours; Occasionally ≈ 0‑2.5 hours. Partners must never lift beyond their safe lifting limit; if an item is too heavy, it must be broken down or assistance requested. Reasonable accommodations may be made for individuals with disabilities.