ABA Director of Operations

About the role

Kinfolk ABA is seeking an experienced Director of Operations to lead daily administrative workflows, optimize multi-site clinic performance, and drive strategic growth for our ABA therapy programs. You will partner with clinical leadership to ensure high standards of care while building repeatable, scalable business systems.

Responsibilities

• Oversee daily clinic workflows, client onboarding, scheduling efficiency, and CRM maintenance.
• Manage P&L performance, labor costs, budgeting, and operational KPIs.
• Ensure adherence to state regulations, accreditation standards, and insurance authorization workflows.
• Partner with clinical directors and talent acquisition to support staffing models, hiring, and brand marketing.
• Execute market-entry strategies for new regional locations or de novo clinic rollouts.

Requirements

• Bachelor’s degree in Business Administration, Healthcare Administration, or a related field (Master’s preferred).
• 5+ years of progressive healthcare or behavioral health management experience, including multi-site oversight.
• Strong familiarity with ABA therapy models, insurance authorization, and billing practices.
• Demonstrated strength in P&L budgeting, process improvement, leadership accountability, and cross-functional communication.

Pay

Pay Range: $85,000-$95,000 Annually

Schedule

• Full-Time: 40 hours/weekly
• Shifts: 9am-5pm Monday - Friday
• Location: Brooklyn, NY

Benefits

• Bonus Opportunities
• 401k Plan options
• Competitive Salary with Performance Bonuses
• Weekly pay
• Generous PTO
• Paid Holidays
• Career Advancement Opportunities