AAET Enterprise Support Supervisor

About the role

We're seeking an Enterprise Support Supervisor to lead our enterprise analytics and automation support function. This role involves maintaining and improving a wide range of solutions, including those built with Palantir, Power BI, Spotfire, Alteryx, Power Automate, Python, React, and SQL. The supervisor will also play a pivotal role in reimagining the support model, focusing on intelligent automation to reduce burden, scale the team, and shift support from reactive to proactive.

Responsibilities

• Supervise and develop a team of developers who maintain and improve enterprise analytics and automation solutions.
• Lead the team through significant operational changes, ensuring smooth transitions and fostering a supportive team culture.
• Evaluate and implement agentic AI solutions to streamline processes and enhance efficiency.
• Design scalable processes, both human- and agent-driven, and ensure their effective implementation.
• Communicate a forward-looking vision for support operations to non-technical stakeholders and manage competing demands.
• Identify and prioritize support demand patterns to inform process improvements and upstream delivery.

Requirements

• Demonstrated ability to lead and coach a technical team.
• Strong technical background to engage in analytics and automation discussions and provide informed guidance.
• A genuine interest in agentic AI and its potential to transform enterprise support.
• Familiarity with enterprise analytics and automation platforms such as Power BI, Spotfire, Alteryx, Power Automate, Python, React, and AI platforms like Copilot, Gemini, and Claude.
• Experience with project-to-support handoff processes and documentation standards.
• Understanding of upstream oil and gas / energy industry operational concepts.

Qualifications

• Bachelor’s degree in computer science, data analytics, engineering, or a related field.
• 5+ years of experience in business intelligence, analytics, or automation roles, with leadership experience.
• Experience with development and/or support of analytics in the upstream oil and gas / energy industry.
• Proven ability to lead a technical team and assess current-state workflows.
• Experience with or demonstrated curiosity toward agentic AI platforms.

Skills

• Strong technical skills across the enterprise analytics stack.
• Ability to design and implement scalable agent-based solutions.
• Proficiency in assessing and evaluating agentic AI workflows.
• Effective communication skills to translate technical issues and solutions to non-technical audiences.
• Experience with project-to-support handoff processes and documentation standards.
• Understanding of upstream oil and gas / energy industry operational concepts.

Benefits

SM Energy offers competitive compensation and benefits, including variable pay, health care coverage, retirement plans, protection coverage, time off and leave programs, training and development opportunities, and allowances connected to specific work situations. Details are available at Careers :: SM Energy Company (sm-energy.com).