AAC II-Scheduling-3

About the role

Serves as the primary point of contact for all inbound calls to South Shore Medical Center’s Centralized Contact Center. Handles a high volume of calls, ranging up to 30,000 per month, for all departments within SSMC.

Responsibilities

• Schedule patient appointments following provider templates, ensuring all details are communicated accurately to patients.
• Maintain consistent compliance with quality standards.
• Collaborate with administrative and clinical staff of assigned departments.
• Register new patients, verify personal and insurance information, and update as necessary.
• Reschedule patient appointments as directed by department managers.
• Answer calls promptly, courteously, and helpfully, ending each call with a standard closing question.
• Assist with the training of new employees upon request.
• Ensure work area is kept neat and orderly.
• Adhere to SSMC Mission Statement and policies and procedures.

Requirements

• High school diploma or equivalent.
• Two (2) years of college preferred.
• One (1) year of experience in a healthcare setting.
• Epic Experience preferred.

Qualifications

• Excellent verbal and written communication skills.
• Excellent computer skills with knowledge of various software applications.
• Knowledge of various insurance requirements.
• Excellent interpersonal skills.
• Ability to meet demanding deadlines and balance multiple tasks.
• Detail-oriented with excellent organizational and prioritization skills.
• Must demonstrate computer proficiency through efficient use of the electronic medical record, patient registration/billing system, email, SSMC intranet & other computer software as required.