AAC Enrollment Fully Licensed Producer - Hybrid - PHX, AZ / Sunrise, FL

Responsibilities

• Deliver world-class customer service, by explaining our related benefits and responding to customer inquiries and concerns over the phone
• Create good liaisons with our clients' customers while providing quotes or enrolling in various products
• Document necessary information, such as claim details, customer’s change of details, and other pertinent information
• Build meaningful relationships with our customers through a customer-first approach, which entails understanding their situation and needs, answering questions, and ensuring each customer knows American Express has their back
• Enhance our customers' experience through personalized service, active listening, and effective problem solving, while consistently treating customers with a high level of respect
• Navigate underwriting, compliance, and regulatory requirements and corporate policies
• Track and monitor personal results to meet key performance goals to achieve productivity goals and comply with all regulatory requirements
• Manage other production-related activities, such as complaints and escalations
• Handle inbound calls for multiple products with no prospecting or cold calling
• Complete mandatory licensure continuing education and other training sessions as appropriate
• Remain positioned and well-informed of changes implemented that affect your work

Qualifications

• Florida applicants must possess an active Resident General Lines Producer insurance license (2-20) at time of application.
• Az applicants must possess both active Resident Producer Property and Casualty AND Accident and Health licenses at time of application.
• Ability to become appointed/licensed as a non-resident agent in all applicable states
• English language fluency required
• High school diploma or GED
• Solid computer, grammar, and multi-tasking skills
• Relationship builder who has passion for delivering exceptional service
• Excellent verbal, written, and interpersonal communication skills
• Strong customer service skills and the ability to de-escalate customer situations
• Demonstrates personal excellence by remaining positive in difficult situations
• Self-confident, optimistic, and supports a team environment
• Critical, analytical, and forward-thinking when problem-solving, and must possess exceptional time management, organizational, and active listening skills
• Quick learner, who possesses the ability and resiliency to work in a fast-paced and dynamic environment, where multi-tasking, changing priorities, and use of multiple systems is part of the daily expectations
• Superior level of accuracy and attention to detail
• Strong proficiency in PC skills, including MS Word and Excel
• Must be flexible to work any schedule/hours within the hours of operation, to support our servicing levels