AAA Retail Store Manager

About the role

We are seeking a Retail Store Manager who is passionate about driving success and enhancing customer experiences. Located at 8711 US Highway 42 Florence, KY 41042, this role offers a starting base compensation of $61,959 to $82,064 annually, with potential for quarterly incentives based on store performance.

Responsibilities

• Work closely with the District Director to achieve sales and service goals, fostering a positive and collaborative environment.
• Foster a sales and quality culture by focusing on scorecard goals such as revenue growth, sales, and quality standards.
• Mentor and coach less experienced managers and supervisory staff, emphasizing complaint resolution, operations management, and coaching techniques.
• Manage day-to-day operations, including budgeting, facilities maintenance, merchandise and inventory management, and personnel management (scheduling, recruitment, retention, and associate development).
• Collaborate with other business lines to ensure a positive customer experience and provide guidance or direction in the absence of the business line leader.
• Assist retail associates in serving customer needs, including investigating and resolving customer complaints promptly.
• Demonstrate and promote a culture of Shared Values and teamwork.
• Participate on special project teams and represent the retail store, district, or region on company-wide committees or workgroups.
• Build relationships in the community to generate business for the retail store and enhance the AAA brand.
• Coordinate promotional events and outreach efforts with Travel Services and/or Distribution Marketing.
• Participate on special project teams and represent the store, district, or region on company-wide committees or workgroups.

Requirements

• Bachelor’s degree or equivalent experience.
• At least 5–6 years of business experience, including 2–3 years in a supervisory role.
• Strong computer skills, including proficiency in Microsoft Office, and ability to navigate multiple websites and programs efficiently in a fast-paced retail environment.
• Designation or willingness to obtain a Membership and Travel Insurance License within six months of acceptance of the position.
• Preferred knowledge of Department of Motor Vehicle laws.
• Must pass state requirements for Tag and Title processing (in states where applicable).
• Satisfactory pre-employment and post-employment screening results including criminal, drug, and state-specific screenings.

Qualifications

• Ability to pass state requirements for Tag and Title processing (in states where applicable).
• Must have a valid driver's license and be able to pass a background check.

Skills

• Leadership and mentoring skills.
• Customer service and problem-solving abilities.
• Effective communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize responsibilities.

Benefits

• Medical, Dental, and Vision plan options.
• Up to 2 weeks of Paid parental leave.
• 401(k) plan with company match up to 7%.
• 2+ weeks of PTO within your first year.
• Paid company holidays.
• Free AAA Membership.
• Continual learning reimbursement up to $5,250 per year.
• Company-provided volunteer opportunities + 1 volunteer day per year.