A/V VTC Support Engineer

About the role

Tuknik Government Services, LLC a Koniag Government Services company, is seeking an experienced A/V VTC Support Engineer to support mission‑critical communications systems across secure federal environments.

Responsibilities

• Maintain and test mission communication capabilities across IT, RF, voice, video, and data systems under varying conditions.
• Troubleshoot, analyze, and restore services; coordinate with third-party providers as needed.
• Determine operational courses of action — Apply technical expertise to recommend and implement solutions; brief customers on system status.
• Operate and instruct users on voice, video, radio, satellite, and data network systems.
• Make tactical decisions under pressure — Take decisive action in stressed environments to ensure mission success.
• Prioritize workload to meet customer expectations in changing operational conditions.
• Identify efficiency gains and innovative approaches to enhance service delivery.
• Maintain configuration and documentation — Ensure proper change control and maintain current system documentation.
• Travel or deploy as needed to support evolving mission requirements (approx. 10%).
• Manage physical installation tasks — Lift up to 50 lbs, work under desks, climb ladders, and manage cable routing as required.

Requirements

• Five (5) years of related experience in communications, A/V, VTC, RF, or IT systems support; or equivalent combination of education and experience.
• Experience setting up and troubleshooting circuits, equipment, and communication pathways.
• Experience making, running, and testing cables; performing loopbacks; and installing equipment.
• Hands-on experience using VTC equipment in operational environments.
• Ability to operate under pressure and make rapid, mission‑critical decisions.
• Strong communication and customer‑facing skills.
• Ability to manage multiple tasks in dynamic operational environments.
• Must obtain CompTIA Security+ within 6 months of hire.

Qualifications

• Active DoD TS/SCI clearance with adjudication within the last 5 years or designated CE; ability to obtain and maintain special accesses.
• Experience supporting communications systems including voice, video, RF, satellite, and data networks.
• Strong troubleshooting skills across IT, RF, and A/V systems.
• Ability to operate under pressure and make rapid, mission‑critical decisions.
• Strong communication and customer‑facing skills.
• Ability to manage multiple tasks in dynamic operational environments.
• Must obtain CompTIA Security+ within 6 months of hire.

Skills and Competencies

• Active DoD TS/SCI clearance with adjudication within the last 5 years or designated CE; ability to obtain and maintain special accesses.
• Experience supporting communications systems including voice, video, RF, satellite, and data networks.
• Strong troubleshooting skills across IT, RF, and A/V systems.
• Ability to operate under pressure and make rapid, mission‑critical decisions.
• Strong communication and customer‑facing skills.
• Ability to manage multiple tasks in dynamic operational environments.
• Must obtain CompTIA Security+ within 6 months of hire.

Benefits

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.