A/V Technician II

This position supports a Federal government client in Bethesda, MD and requires an on-site schedule, subject to change based on company/contract requirements. US citizenship and Public Trust clearance are required.

About the role

The A/V Technician II will be part of a high-performing team responsible for supporting a full complement of customer-centric technical support services.

Responsibilities

• Diagnose and resolve AV problems; respond to escalated issues from clients and other support teams; perform triage, provide remote problem resolution when possible.
• Proficient, accurate, and timely setup, operation, and breakdown of audiovisual equipment.
• Research, recommend, and implement AV hardware and software purchases and configurations to meet client needs.
• Operate AV equipment (e.g., soundboard, presentation laptop, switcher, codec, camera, microphones, Logitech 360 Owls, Logitech MeetingHQ, sound systems) in support of live and hybrid conferences, seminars, meetings, and events.
• Provide documentation of AV processes and equipment for other IT professionals or end users.
• Test and troubleshoot AV equipment in conference spaces to ensure all is in working order.
• Support connectivity from conference rooms to collaboration platforms such as Microsoft Teams, Zoom, and WebEx.
• May serve as backup to the Deskside Support team as needed.
• Perform other job duties as assigned.

Requirements

• Three or more years’ experience providing audio/visual support for conference rooms, including preparing room setups, monitoring, and adjusting live feeds for quality control.
• Three or more years’ experience operating, maintaining, and troubleshooting AV systems.
• Experience planning, organizing, and directing AV production activities, ensuring continuity across events.
• Understanding of architectural, cabling, and control system requirements for AV environments.
• Three or more years’ experience with MS Office 365 (Word/PowerPoint/Excel).
• Experience using ServiceNow or equivalent platform.
• Knowledge of Bomgar or equivalent tool for providing remote support.
• Ability to lift up to 30 pounds.
• Strong oral and written communication skills.
• High school diploma (or GED); an Associate’s degree may substitute for 4 years of relevant experience.

Desired Qualifications

• CTS Certification (or other AV certifications).
• Knowledge or experience with Video Matrix systems and/or AV Switchers, Crestron/Biamp/Shure.
• Customer service or hospitality experience.
• Experience with:
  • Audio/Video/Digital audio/playback/record systems.
  • Video Wall Management & Calibration.
  • Advanced Lighting - Dimming and Lighting Controls.
  • Channeling of microphones (Wireless, Handheld, Lavaliere).
  • Push to Talk Systems.
  • 4–24 Channel Mixers.
  • Basic Electrical and Power Distribution.
  • Basic networking skills including IP addressing.
  • Wireless Networking/Troubleshooting.
  • Standard troubleshooting skills related to desktop computer hardware and software.

Benefits

The MIL Corporation offers a comprehensive range of benefits to full-time employees, including:

• Health, life, and disability plans.
• Retirement plans.
• Paid time off.
• Opportunities for professional growth and tuition assistance.
• Additional benefits and incentives may apply and will be communicated during the hiring process.

Pay

For this position, the projected compensation range is $48,128 – $72,192 per year. Final salary is determined based on individual qualifications, education, experience, and contractual limitations.